We're an industry-funded service with a simple aim to help people quickly find solution providers for their customer experience, contact centre and customer service related needs.
No fluff, no referral fees - just a robust and reliable vendor-agnostic source of all the suppliers providing technology, consulting, training, recruitment, outsourcing and so on services for primarily for businesses operating in Australia and the wider Asia-Pacific region.
Whilst there are companies that specialise in lead referrals like a broker service where they can find and recommend suppliers for you (we also offer this free service ) for many customers, they like to find suppliers on their own terms.
That could be by compiling your own list of businesses to issue a Request for Quote or Request for Proposal (RFQ/RFP), just finding a local supplier near you or perhaps you just want an easy way to find suppliers that provide the product or service you need so you can reach out directly to them.
Whatever the reason, our CX Directory enables you to do your own research in your own time without any sales pressure or bias (perceived or otherwise), without any obligations to speak to someone or fill out a form and there is no need to provide your phone number, email address and so on.
Our CX Business Directory is simply designed to make it quick and easy to help you find suppliers that can provide exact solutions to the challenges they are facing 24 hours a day, 7 days a week.
There is no cost to use this service - the website is funded by businesses paying a small fee to list their business knowing that people who browse this directory are specifically looking to products and services that they specialise in.
The CX Business Directory is designed to help people quickly find suitable suppliers that can help them with customer experience, contact centre, BPO and customer service related requirements. Our categories, sub-categories and powerful search tags are all designed to make the process easy to find suppliers whether people are directly on our CX Business Directory already, using the resources on CX Central or they are searching directly for solutions in Google.
So whether its contact centre technology, outsourcers and BPOs, recruitment agencies, consultants and lots more - it's a great opportunity to create high-quality leads for your business.
As well as building a loyal base on CX Central over the past 9 years where we actively promote the CX Directory, over 50% of our traffic comes directly from Google with our strong search results ensuring the CX Directory categories and powerful search tags are appearing on the first page of the Google search page.
Why is this important? Because today 93% of online experiences begin with a search engine and 75% of users never scroll past the first page. And even when they are on the front page, 18% of organic clicks go to the #1 position, 10% to the 2nd position and 7% of the 3rd position. So being up the top matters. A lot.But we don’t just rely on Google.
But don't just take our word for it, below are the latest stats for options in Australia on where you could promote your contact centre or CX related business: