The CX Directory is an industry-funded service brought to you by CX Central, Australia's #1 website for contact centres, CX and BPO professionals. Our sole purpose is to help people quickly find and connect to solution providers for their customer experience, contact centre and customer service related needs.
No commissions, fake reviews or referral fees - just a robust, reliable and easy to use Business Directory that lists all the suppliers providing technology, consulting, training, recruitment, outsourcing and so on to help businesses operating in Australia and the wider Asia-Pacific region.
When you've made the decision to look for solutions for your business it can be a bit overwhelming trying to find suitable suppliers. From ads that seem to suddenly follow you around everywhere, to copious amounts of marketing material that doesn't really tell you anything.
There are companies that specialise in lead referrals like a broker service where they can find and recommend suppliers for you ( we also offer this free service ) which can be a useful solution if you aren't quite sure what's right for your business.
But for many customers, they simply want to find a list of
suppliers on their own terms and in their own time.
That could be to compile your own list of businesses to issue a Request for Quote or Request for Proposal (RFQ/RFP), to find a local supplier near you or perhaps you just want an easy way to find suppliers so you can reach out directly to them or do you own research first without any sales pressure.
Whatever the reason, our CX Industry Business Directory enables you to connect to companies you choose without any obligations to speak to someone, fill out a form, provide your phone number, email address and so on.
Our CX Business Directory is simply designed to make it quick and easy to help you find suppliers that can provide exact solutions to the challenges you are facing 24 hours a day, 7 days a week.
There is no cost to use this service and we don't receive any hidden commissions - the website is provided as a service by CX Central (Australia's #1 resource for CX and Contact Centre professionals) and we charge businesses a small annual fee to cover the costs of running this directory starting at just $77 AUD per year (less than $7 per month).
Our Business Directory is designed to help customers connect quickly to suppliers that can help them with customer experience, contact centre, administration, BPO and customer service related requirements.
Our categories, sub-categories and powerful search tags have continually evolved and are all designed to make the process easy for customers to find suppliers - whether people are browsing on our CX Industry Business Directory already, using the resources on CX Central or if they are searching directly for solutions in Google.
So whether its contact centre technology, outsourcers and BPOs, recruitment agencies, virtual assistants, consultants and lots more - it's a great opportunity to create high-quality leads for your business.
As well as building a loyal base on CX Central over the past 10 years where we actively promote the CX Directory, over 50% of our traffic comes directly from Google with our strong search results ensuring the CX Directory categories and powerful search tags are appearing on the first page of the Google search page.
Why is this important? Because today 93% of online experiences begin with a search engine and 75% of users never scroll past the first page. And even when they are on the front page, 18% of organic clicks go to the #1 position, 10% to the 2nd position and 7% of the 3rd position. So being up the top matters. A lot.
*Source: Google June 2021
Keywords are important as they are a critical component in driving high-quality traffic to the CX Directory. When someone types a search term/keyword into Google, the CX Directory ranks well for a wide range of keywords relating to customer service, customer experience, contact centres and related terms.
*Source: SEM Rush June 2021