About Us
Australia's Leading Business Directory for contact centres, customer service & customer experience solutions!
The ACXPA Supplier Directory is the official business directory for the Australian Customer Experience Professionals Association (ACXPA). Our sole purpose is to help you quickly find and connect to businesses that provide solutions for customer experience, contact centre and customer service related needs.
We don't receive any hidden commissions or publish fake reviews - we're just a robust, reliable and easy to use Business Directory that lists all the suppliers providing technology, consulting, training, recruitment, outsourcing and so on to help businesses operate in Australia and the wider Asia-Pacific region.
How to find quality suppliers:
The ACXPA Supplier Directory is simply designed to make it quick and easy to help you find suppliers that can provide exact solutions to the challenges you are facing 24 hours a day, 7 days a week. Typically people use the ACXPA Supplier Directory to:
- Find a list of suppliers so you can conduct further research in your own time and without any sales pressure or be forced to provide your email address etc.
- Compile a list of suitable businesses to invite to a Request for Quote or Request for Proposal (RFQ/RFP)
If you'd like to add your business
The ACXPA Supplier Directory is designed to help customers connect quickly to suppliers that can help them with customer experience, contact centre, administration, BPO and customer service related requirements.
The categories, sub-categories and powerful search tags have continually evolved and are all designed to make the process easy for customers to find suppliers - whether people are browsing here on the ACXPA Supplier Directory already, the popular CX Central website or if they are searching directly for solutions in Google.
So whether it's contact centre technology, outsourcers and BPOs, recruitment agencies, virtual assistants, consultants and lots more - it's a great opportunity to promote your business directly in the path of customers looking for a solution.
ACXPA Directory Quick Facts:
- Our main visitors are people who work in the CX, Customer Service and Contact Centre industry - your target market.
- Prices start at just $147 AUD for a 12-month
listing (only $12.25 AUD per month). When one click on Google Adwords for high
search terms like 'call centre solutions' can cost over $50, it's quick to see we offer exceptional value. We want this to be a great resource for everyone
to use and it's priced accordingly.
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There are no referral fees or hidden commissions - you just pay for your listing and all leads are directed to
the URL, phone number, sales rep etc that you choose (choices depend
on the level you select).
- We have leading positions in Google search results for numerous call centre, customer service and customer experience related terms that drives high-quality search traffic to the directory and ultimately to your business.
- We regularly promote the ACXPA Supplier Directory to our trusted audience of over 35k CX, Customer Service and Contact Centre professionals.
- We are agnostic in our views and promote and support all industry suppliers, partners and associations. Our fundamental belief is that by growing our industry we will all benefit.
About our Traffic
As well as now becoming the official Supplier Directory for ACXPA, the directory was originally part of the CX Central website that was the number #1 website in Australia for contact centre, customer service and CX professionals. Over the past 10 years, they've been publishing great content which drives great traffic to the website. And with a strong Search Engine Optimisation strategy, over 50% of our traffic comes directly from Google with our leading search results ensuring the ACXPA Supplier Directory categories and powerful search tags are appearing on the first page of the Google search page.
Why is this important? Because today 93% of online experiences begin with a search engine and 75% of users never scroll past the first page. And even when they are on the front page, 18% of organic clicks go to the #1 position, 10% to the 2nd position and 7% of the 3rd position. So being up the top matters. A lot.
But we don’t just rely on Google.
- We are now the official Supplier Directory for ACXPA and the directory is widely advertised across all their channels as a fast, easy way to find suppliers.
- We have over 10k unique users each month visiting the
CX Central website
that includes permanent links to the ACXPA Supplier Directory
as well as regular advertising tiles running across the website.
- Our Social Media presence has over 35k followers across newsletters, Facebook, LinkedIn, Twitter and Instagram along with our Youtube Channel and ACXPA podcast.