CX Industry | Training Providers | Directory

Customer Experience, Customer Service & Call Centre Training Providers

Investing in your call centre, customer service or contact centre training is one of the most powerful ways to improve efficiency, employee engagement and of course, a great customer experience. 

We've listed all the specialist contact centre trainers working in Australia below - from large training organisations running call centre training and customer service training programs all year round through to individual boutique trainers who can customise a program to perfectly suit your call centre based on their unique skillset. 

Given the diverse nature of call centres in Australia, there is an equally diverse range of training courses and programs. From how to build rapport with customers, handling objections and difficult customers, how to have quality conversations, how to improve sales conversions, voice control, email customer service, live chat customer service and more!

You can either engage a trainer to focus on a specific skill or there are trainers who can run a complete program that will ensure your employees are equipped with all the necessary skills to succeed. 

But it's not just frontline agents. There are some great programs designed for leaders - from contact centre fundamentals, Customer Experience Management, Workforce Optimisation and more. 

Most training companies will have publicly available course options in the main capital cities such Melbourne, Sydney, Brisbane etc but as well as the publicly available courses, most training providers will also offer private training courses (aka as in-house training) that can be conducted on your own premises saving travel costs, room hire etc so they can often be more cost-effective.

And with COVID here for the foreseeable future, many of the courses are available online, typically delivered live via ZOOM or Microsoft teams.

If you'd like to see a list of all the upcoming industry training courses, webinars and conferences visit the Events Calendar on CX Central >>> 

Search the call centre training providers below:

Simply scroll through the list of all training providers below or to refine your search, select from the search tags.