FAQ's

Frequently Asked Questions

We've collated a list of the common FAQs about adding your business to the ACXPA Supplier Directory. 

How much does a directory listing cost?

Right now you can claim your listing for FREE! Our current promotion enables you to claim a free 'Basic Level' listing valued at $147 AUD for the first 12 months. If you'd like to upgrade to a higher level we'll credit you the $147 AUD so either way, you win! 

Our normal directory listing prices range from $147 AUD to $1,297 AUD per year (that's right - one low price for an entire 12 months!). 

Learn more here or if you'd like us to send you our brochure with all our pricing and options contact us

I see my business is already listed. How do I claim it and receive my free $147 listing for the first year?

If you can already see your business listed in the directory the good news is you can claim it immediately and receive a free Basic Level Directory level for free for the first 12 months valued at $147 AUD. 

Just navigate to where you see your business listed and click on the orange "Is this your business button' to start the claim process. 

If you'd like to learn more about the process read our Claim an Existing Listing help page.  

Can't see your business listed? No worries - contact us and let us know and we'll add it in so you can claim it. 

How long is the directory listing displayed?

All our directory listings are for 12 months. The 12 months commences from the date you purchase your listing.

Can I list my business in multiple categories?

Yes! Our pricing is per category/sub-category so if you want your business to appear in two different sub-categories or categories, it would be treated as two separate listings.

For example, if you wanted to appear in Outsourcing/Australia and Outsourcing/Philippines that would be two separate listings. Or another example, Technology/Call Centre Technology and Technology/ Customer Management would be two separate listings. 

As each listing is treated individually, you can decide to have different levels for each listing. For example, in the category you feel customers will most likely search to find your business you could choose a Premium level listing to make the most of the opportunities.  But you may have another category where customers may still search, but less frequently. So in that category, you can purchase a lower level (e.g. our Essential Level) so your business will still be seen and customers can still contact you. 

What are Search Tags?

Depending on the level you choose, you will receive a defined number of search tags. Search tags are used by customers to enable them to quickly find suppliers of the solution they are looking for. 

In addition to helping people search on the site, all our search tags are indexed by Google - this makes it much more likely that people searching for a specific solution will end up directly on the search tag they are looking for - and looking straight at your business!

In short, the more search tags you can add to your listing, the more chances you have of receiving higher quality leads. 

Learn more about search tags > 

What order do listings appear in?

All Business Directory listings appear in the following order from top to bottom:

  • Premium
  • Advanced
  • Essential
  • Basic

We also work on first in, best dressed within each level so there are benefits in purchasing a listing to get ahead of your competitors.  So for example, if you are the first business to purchase a Premium level you will always retain the top position for as long as you renew your listing.

I can see my business in the directory, but there are no details. How do I claim my listing?

We try and list all the businesses we are aware of for each category to make it easier for to you claim your business. When you select the 'Claim this listing' button, our admin team will ensure you are the rightful owner and once approved, you are free to edit, upgrade and renew your listing at any time. You can learn more here about how to claim your listing >

How much traffic does the ACXPA Supplier Directory receive?

For years we have been refining our Search Engine Optimisation (SEO) and marketing strategies to ensure we deliver high-quality traffic to our directory. We now include a full analytics dashboard for all levels so you can track the number of views, clicks, downloads and more for your listing. 

In 2021, users typically visit 2.7 pages per visit for an average of 3:04 minutes. Traffic volume has continued to increase consistently and with the launch of the Australian Customer Experience Professionals Association (ACXPA) we expect volumes to increase as this is the officially endorsed Supplier Directory. 

While we are on the subject of traffic - what's really important is the quality of the traffic. We could get hundreds of thousands of users to the site but that would be useless if none of them are interested in purchasing a solution. Our focus has been and will continue to be, on attracting the right type of traffic - customers that are actively looking for a solution using buying signals such as buy, purchase, compare etc

You can learn more about our traffic on the About Us page >

What kind of data/analytics will I receive?

We include an analytics dashboard on all levels that will provide you with the number of views, clicks etc and for the Advanced and Platinum levels, you'll also receive even more analytics including the number of contact requests, how many downloads of your brochures and lots more. 

What happened to the free level?  

When we first launched we had a free level that enables businesses to list their business. This is now being phased out to improve the user experience for customers as the free level has no links or contact details. We've now included a free offer for all businesses that enables them to claim their business and receive a free 'Basic Level' listing valued at $147 AUD for the first 12 months.

At the end of the free 12 month period, the businesses can select from a range of different options to keep their listing active starting from just $147AUD per calendar year.

I can't see my business listed at all?

That's OK! We tried our best to list as many businesses as we could but it's hard to capture them all. Don't stress though, it's easy to add your business - just add a new listing or contact us and we'll add it in for you to claim our free Basic Level for 12 months offer immediately. 

How does the ACXPA Supplier Directory compare to other advertising options?

Potential customers looking at our directory are here for one reason - to find a solution that is specific to the Contact Centre, Customer Service and Customer Experience (CX) industry. If your business provides products or servies to these industries there is simply no better place to showcase your business.

Compared to options like Google Adwords, you can pay anywhere from $10 to $90 per click making our ACXPA Business Directory exceptional value with prices starting from just $12.25 AUD per MONTH!

For example, for 'Contact centre solutions' you can pay up to $96 per click - our prices range from $77 to $1,297 per year

Where do you get the traffic from?

We have invested significantly in our Search Engine Optimisation to ensure that when people are using Google to identify solutions for call centres, customer support and customer experience, the Business Directory ranks highly in the search results. 

In addition, we are the official Supplier Directory for ACXPA, the Australian Customer Experience Professionals Association that launched in 2022. Launched off the success of CX Central that is the number one ranked website for contact centre and customer experience professionals in Australia,  the ACXPA Supplier Directory is widely advertised across both websites providing a good source of high-quality traffic.

How do I pay for my listings?

When you purchase a listing, the last section is our payment gateway where we accept all major credit cards or you can also select an invoice (note that your listing won't go live until the invoice is paid!!!)

Where can I learn more?

You can contact us and talk to our Australian based support between 8:30 am and 5:30 pm AEDT/AEST Monday to Friday on 03 9492 2871 or send us a message at any time.