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Overview

Customer Science is a leading Customer Experience Consulting and Transformation company with a presence in Sydney, Victoria and Perth, Australia and with customers all over Australia.

We use our experience and proven techniques to drive business outcomes such as employee engagement, increased customer satisfaction and of course increased revenue.  Our pragmatic approach delivering tangible outcomes is what sets us apart from others in the industry. We build close relationships with our clients which often span multi-engagement transformation programs.  

We specialise in a number of areas such as:

Digital Transformation

Strategy, Advisory, UX Design, Rapid Prototyping & Testing

Technology Advisory & Implementation

Robotic Process Automation, Internet of Things, Project Management & Continuous Improvement Solutions, Channel Tools (telephony, chat, messaging)

CX Enablement Solutions

Technology Consulting (insourcing, outsourcing, technology strategy and implementation), Virtual CIO Advisory, Virtual CFO Advisory

CX Consulting Solutions & Advisory

Strategy, Customer Research & Insights, Service Design, Call Centre Health Checks, Staff Training & Development

Address Information

Primary Office Address: Level 18, 323 Castlereagh Street, Haymarket NSW, Australia

Office Address 2: Level 23, HWT Tower, 40 City Road, Southbank VIC, Australia

Office Address 3: 45 St Georges Terrace, Perth WA, Australia