We help customers navigate journeys, combining people & technology to shift experiences & outcomes.
Our broad technology capabilities together with Experience Insights create value for our customers.
We build talent in our people & create leaders & specialists to deliver greater value to customers.
Tags: Telephone Surveys & outbound calls Overflow Solutions 24/7 & After Hours Solutions Virtual Reception & Message Taking At Home Agents Call Centre Outsourcers in Melbourne Call Centre Outsourcers in Sydney Customer Automation Experts Live Chat Agents Call Centre Outsourcers in Adelaide Multilingual Capability
Call Centre Outsourcing / Australia / Datacom
As the frontline to customer engagement for Australia’s federal government essential services and commercial customers, Datacom delivers experience services at scale. Datacom’s suite of services are powerful when combined, yet flexible enough to be decoupled and adapted to your needs. This includes the ability to support you strategically with advisory services, expertly with specialist services such as workforce planning, technically with enabling technology, or as an outcome where you don’t need to worry about the details and we design and manage the experience for you.
Datacom employs more than 2,000 people in customer care hubs across Australia and New Zealand and beyond through our ‘work from anywhere’ service delivery capability tapping into a rich and diverse talent pool across multiple geographies. Datacom’s deep technical heritage provides hybrid models using secure technology platforms, automation, and digital and human workers, delivering an optimal mix of both on-premise and virtual delivery.
Primary Office Address: Level 31, 1 Denison Street, North Sydney, NSW 2060
Office Address 2: 118 Franklin Street, Adelaide, SA 5000
Office Address 3: Level 11, Two Melbourne Quarter, 679 Collins St, Docklands, VIC 3008
Office Address 4: Level 12, Civic Quarter, 68 Northbourne Ave, ACT 2601
Office Address 4: 501 Ann Street, Fortitude Valley, Brisbane, QLD 4006
Office Address 6: Level 11, 66 St. George's Terrace, Perth, WA 6000
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