MaxContact Australia
Primary Address: 15/8 Fairfax Street, Sippy Downs QLD, Australia
Phone: 1300 570... Show phone number
Website: https://maxcontactaustralia.com.au/
Tags: Automatic Callback/Virtual Hold Call Recording CCaaS (Contact Centre as a Service) Cloud Based Call Centre Software Omnichannel Call Centre Dashboards Outbound Dialler
Technology / Contact Centre Technology / MaxContact Australia
Overview
Packed full of features, it is worth booking a quick demo to see how MaxContact is assisting result-driven call centres, to connect and engage members, donors, and customers, by providing an easy to use, automated, streamlined experience.
Key features include:
• Predictive, Preview, Progressive and manual dialing
• Omnichannel (SMS, email, webchat, voice)
• Blended agents
• Skills-based routing
• Drag & drop graphical IVR including virtual queue
• Text To Speech
• Real-time, customisable dashboards
• Full reporting suite
• 100% call recording
• Payment IVRs
• Full QA and coaching and monitoring system
• Scripting
• Granular permissions
• Call back manager
• Industry-leading Answer Machine Detection
• Data management tools
• Compliance- PCI, ISO27001, GDPR
Professional, honest, reliable and committed to supporting our business requirements in the most effective way. MaxContact provide an exceptional product support team, with fast turnaround times. I highly recommend MaxContact.
Vanessa Gilbert
Thomas Direct
Talk to a sales specialist immediately
If you'd like to speak to someone directly from MaxContact Australia, please reach out to their nominated contact below:
Kylie Johanson
Head of Growth
kylie.johanson@maxcontactaustralia.com.au
04002799... Show phone number
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