MaxContact Australia
Max Contact is fast becoming know as "Australia's most flexible, intuitive, scalable, user-friendly, affordable, telemarketing software solution on the market". Built as a cloud-based result-driven call centre solution, all functionality is built within the one seamless solution.
- Inbound and outbound
- CRM Integration
- Payment Integration
- Facebook and Website lead prioritisation
- Appointment setting
- Fundraising
- 90% answering machine detection
Primary Address: Kon-Tiki Business Centre Tower, 2, Level 1 Suite/101, 55 Plaza Parade, Maroochydore QLD 4558
Phone Number: +61 7 5329 4785
Website: https://maxcontactaustralia.com.au/
Tags: Cloud Based Call Centre Software Call Centre IVR Omnichannel Remote/Home Agent Capability Call Centre Dashboards Outbound Dialler Skills Based Routing
Technology / Contact Centre Technology / MaxContact Australia
Overview
Designed and built by our in-house contact centre professionals, you’ll be sure that you’re getting a contact centre suite that has your needs as a priority.
MaxContact is the contact centre application for 2021.
Packed full of features, and with our development team willing to listen to new suggestions to continually develop the product, you can be sure you are getting a future proof contact centre. The product is written and owned by us, so we are in complete control when it comes to adding new features and this helps when integrating into your business.
Key features include:
• Predictive, Preview, Progressive and manual dialling
• Omnichannel (SMS, email, webchat, voice)
• Blended agents
• Skills-based routing
• Drag & drop graphical IVR including virtual queue
• Text To Speech
• Real-time, customisable dashboards
• Full reporting suite
• 100% call recording
• Payment IVRs
• Full QA and coaching and monitoring system
• Scripting
• Granular permissions
• Call back manager
• Industry-leading Answer Machine Detection
• Data management tools
• Compliance- PCI, ISO27001, GDPR
All this and much more ensures you are protecting your investment with a future proof contact centre suite that is continually being developed.
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