Looking for a software solution that provides all the features and all within the one license fee. Easy to use script and reporting tools. Agent screens built to follow YOUR call flow. Utilise email, SMS, payment gateways, callbacks, call recording.... all to ensure higher productivity, visibility, and results.
Max Contact "Australia's most flexible, intuitive, scalable, user-friendly, affordable, telemarketing software solution on the market".
Technology / Contact Centre Technology / MaxContact Australia
Packed full of features, it is worth booking a quick demo to see how MaxContact is assisting result-driven call centres,
Key features include:
• Predictive, Preview, Progressive and manual dialing
• Omnichannel (SMS, email, webchat, voice)
• Blended agents
• Skills-based routing
• Drag & drop graphical IVR including virtual queue
• Text To Speech
• Real-time, customisable dashboards
• Full reporting suite
• 100% call recording
• Payment IVRs
• Full QA and coaching and monitoring system
• Granular permissions
• Call back manager
• Industry-leading Answer Machine Detection
• Data management tools
• Compliance- PCI, ISO27001, GDPR
Professional, honest, reliable and committed to supporting our business requirements in the most effective way. MaxContact provide an exceptional product support team, with fast turnaround times. I highly recommend MaxContact.
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