Overview


Packed full of features, it is worth booking a quick demo to see how MaxContact is assisting result-driven call centres,

       to connect and engage members, donors, and customers, by providing an easy to use, automated, streamlined experience.

Key features include:

• Predictive, Preview, Progressive and manual dialing

• Omnichannel (SMS, email, webchat, voice)

• Blended agents

• Skills-based routing

• Drag & drop graphical IVR including virtual queue

• Text To Speech

• Real-time, customisable dashboards

• Full reporting suite

• 100% call recording

• Payment IVRs

• Full QA and coaching and monitoring system

• Scripting

• Granular permissions

• Call back manager

• Industry-leading Answer Machine Detection

• Data management tools

• Compliance- PCI, ISO27001, GDPR


Professional, honest, reliable and committed to supporting our business requirements in the most effective way. MaxContact provide an exceptional product support team, with fast turnaround times. I highly recommend MaxContact.


                                                                                                                                            Vanessa Gilbert

                                                                                                                                             Thomas Direct

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