The ultimate customer experience occurs when customer resolution and satisfaction is achieved effortlessly.
Here’s how we help make that happen.
Contact Centre managers have instant control over all the critical functions they need to monitor and manage operations in real-time. Here’s how:
Our implementation process is planned and executed to minimise disruption to your operations.
“Four years on and we see some 20% plus of our direct to consumer business coming from our Contact Centre operation with the Premier Contact Point software and support critical in achieving and growing that base. Premier Contact Point are proactive in staging regular updates and meetings to ensure we have, or at the very least are aware of, any new developments that come on stream. They are equally reactive in providing prompt and efficient action to any requests made of them and their support team, who I could not speak more highly of. I look forward to our partnership continuing into the future.“
Geoff Hamence, Contact Centre Ops Manager, Tahbilk Winery
Primary Office Address: Level 11/501 Swanston Street, Melbourne VIC 3000
Office Address 2: Level 26/44 Market Street, Sydney NSW 2000
Office Address 3: Level 19, 10 Eagle Street Brisbane QLD 4000
If you'd like to speak to someone directly from Premier Contact Point, please reach out to their nominated contact below:
Steve Fitzgerald
National Sales Manager
sales@premiercontactpoint.com.au
1300 85 ... Show phone number
Click here to arrange someone from Premier Contact Point to contact you directly.