Drive business performance and gain a competitive edge with the SmartcomDCX Cloud Call Centre application. Moreover, respond to the marketplace in a highly efficient and effective manner - engaging with relevance, and in a timely and accurate fashion. Increase Call Centre capabilities and meet legislative requirements. Australian Made & Support.
Inbound Call Management, Outbound Predictive Dialler & Fully Blended
Start-Up to Enterprise with Customised Plans & 'On-Demand' capability
Australian Made & Australian-Based Support Desk
Tags: Automatic Callback/Virtual Hold Call Recording CCaaS (Contact Centre as a Service) Cloud Based Call Centre Software Call Centre IVR Multi-channel capability PCI DSS Remote/Home Agent Capability Call Centre Dashboards Outbound Dialler Skills Based Routing
Technology / Contact Centre Technology / smartcom
Smartcom is a trusted provider of business-critical cloud software and telco services. We adopt a simple, yet effective means of doing business; in that we focus on sustained competitive advantage in the delivery of quality and cost-effective business applications.
Our clients gain sustained competitive advantage through ‘speed to market’ of contemporary cloud & telco services. Our services are reliable, flexible, and scalable, that incorporate flexible price models to manage the operational ebbs and flows of day to day business.
SmartcomDCX Cloud Contact Centre
Gain a competitive edge with our agile and adaptive contact centre applications. Moreover, improve operational efficiencies; increase revenue; and reduce costs.
1) Inbound, Outbound or Fully Blended
2) Inbound Call Management ACD & IVR
3) PCI DSS Call Recording
4) Call Monitoring
5) Predictive Dialler
6) Customisable Agent Scripting
7) Customisable Call Wrap-Ups
8) Text to Speech
9) Performance Management & Campaign Reports
10) Supervisor Dashboard
11) Call Centre Wallboard
12) Crystal Clear VoIP
13) Unified Communications (UC)
14) Work from Anywhere
15) Outsourced Call Centre Integration
16) All in One – Call Centre & Office Phone System
17) Virtual Agent
18) Automated Payment Gateways
19) Dynamic Change Management
21) 1300 & 1800 Numbers
22) On-Demand Software
Experience productivity gains of up to 300% from manual dialling; achieved through effective list management, operational transparency, and the vetting of non-productive calls such as; disconnected numbers, voicemails and no-answers. Boasts 3 dialler modes. Reduce cost wastage with 'On-Demand' capabilities.
Customer Engagement & CRM Integration
Engage with relevance, and in a timely and accurate fashion, via; CRM integration, Call Management, Unified Communications & Agent Scripting.
Integrate with any modern CRM ie; Debt Collection, Fundraising, Salesforce, ZOHO & MS Dynamics etc, via API’s or webhooks.
Telecommunications is included in our cloud services ie; VoIP, Broadband, 1300 & 1800 Numbers, SMS & UC.
Slash your phone bill with high-volume call rates – Outbound & 1300 Numbers.
Track marketing expenditure across both traditional & digital channels ie; TV, Radio, Print, Direct Mail, Email, Google Search, Google Ads, Bing, Facebook & Linkedin.
Work from Anywhere
Staff can access the cloud platform from any location ie; Call Centre, Home or Off-Shore.
Meet regulatory requirements such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC & ACCC.
With our DNA s firmly based in Australia, Smartcom is attuned to the local marketplace, and likewise, our Australian based support services incorporate rigorous ticketing & processes.
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