smartcom

SmartcomDCX Cloud Call Centre & Predictive Dialler. Extraordinary Customer Engagement & CX | Start-Up to Enterprise

Inbound | Outbound | Fully Blended

Drive business performance and gain a competitive edge with the SmartcomDCX Cloud Call Centre application. Moreover, respond to the marketplace in a highly efficient and effective manner - engaging with relevance, and in a timely and accurate fashion. Increase Call Centre capabilities and meet legislative requirements. Australian Made & Support.

Fast Facts:

Inbound Call Management, Outbound Predictive Dialler & Fully Blended

Start-Up to Enterprise with Customised Plans & 'On-Demand' capability

Australian Made & Australian-Based Support Desk

Phone: 1300 196... Show phone number

Website: https://www.smartcombusiness.com

Tags: Automatic Callback/Virtual Hold Call Recording CCaaS (Contact Centre as a Service) Cloud Based Call Centre Software Call Centre IVR Multi-channel capability PCI DSS Remote/Home Agent Capability Call Centre Dashboards Outbound Dialler Skills Based Routing

Technology / Contact Centre Technology / smartcom

Gain a Competitive Edge with Smartcom.

Adaptive Cloud Call Centre & Telco - Inbound | Outbound | Blended

Smartcom is a trusted provider of business-critical cloud software and telco services. We adopt a simple, yet effective means of doing business; in that we focus on sustained competitive advantage in the delivery of quality and cost-effective business applications.

Our clients gain sustained competitive advantage through ‘speed to market’ of contemporary cloud & telco services. Our services are reliable, flexible, and scalable, that incorporate flexible price models to manage the operational ebbs and flows of day to day business.

SmartcomDCX Cloud Contact Centre

Gain a competitive edge with our agile and adaptive contact centre applications. Moreover, improve operational efficiencies; increase revenue; and reduce costs.

Core Functions

1) Inbound, Outbound or Fully Blended

2) Inbound Call Management ACD & IVR

3) PCI DSS Call Recording

4) Call Monitoring

5) Predictive Dialler

6) Customisable Agent Scripting

7) Customisable Call Wrap-Ups

8) Text to Speech

9) Performance Management & Campaign Reports

10) Supervisor Dashboard

11) Call Centre Wallboard

12) Crystal Clear VoIP

13) Unified Communications (UC)

14) Work from Anywhere

15) Outsourced Call Centre Integration

16) All in One – Call Centre & Office Phone System

17) Virtual Agent

18) Automated Payment Gateways

19) Dynamic Change Management

20) Broadband

21) 1300 & 1800 Numbers

22) On-Demand Software

Predictive Dialler

Experience productivity gains of up to 300% from manual dialling; achieved through effective list management, operational transparency, and the vetting of non-productive calls such as; disconnected numbers, voicemails and no-answers. Boasts 3 dialler modes. Reduce cost wastage with 'On-Demand' capabilities.

Customer Engagement & CRM Integration

Engage with relevance, and in a timely and accurate fashion, via; CRM integration, Call Management, Unified Communications & Agent Scripting.

Integrate with any modern CRM ie; Debt Collection, Fundraising, Salesforce, ZOHO & MS Dynamics etc, via API’s or webhooks.

Telecommunications

Telecommunications is included in our cloud services ie; VoIP, Broadband, 1300 & 1800 Numbers, SMS & UC.

Slash your phone bill with high-volume call rates – Outbound & 1300 Numbers.

SmartTrak1300 Numbers

Track marketing expenditure across both traditional & digital channels ie; TV, Radio, Print, Direct Mail, Email, Google Search, Google Ads, Bing, Facebook & Linkedin.

Work from Anywhere

Staff can access the cloud platform from any location ie; Call Centre, Home or Off-Shore.

Compliance

Meet regulatory requirements such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC & ACCC.

Australian Support

With our DNA s firmly based in Australia, Smartcom is attuned to the local marketplace, and likewise, our Australian based support services incorporate rigorous ticketing & processes.