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Overview

With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement. Closing this Engagement Capacity Gap™ enables them to build enduring relationships with customers and drive real business results.

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners.

With Verint, brands can finally achieve Boundless Customer Engagement by enabling them to deliver consistently differentiated experiences to their
customers and employees and do so at scale to realize tangible business results.

Brands today are challenged by new workforce dynamics, ever-expanding customer engagement channels, and exponentially more consumer interactions — all with limited budget and resources. As a result, they are finding it more difficult than ever to deliver the desired customer experience. This creates an Engagement Capacity Gap, which continues to widen as digital disruption increases.

Expanding the workforce is simply not a sustainable option. Organizations are increasingly seeking technology to close this gap — solutions that are based on AI and analytics to automate workflows across enterprise silos to balance workforce expenses and at the same time drive an elevated consumer experience. Verint is uniquely positioned to help companies close this gap. We help brands strike the right balance between automation and the human touch, so they can scale their businesses with digital and self-service solutions while still providing informed employees to support consumers when required. Our solutions can capture, enrich, and derive meaning from tremendous amounts of digital and conversational data, so brands can adapt and act quickly. And since our solutions connect silos that exist across data, people, departments, and tools, organizations can benefit from faster, more informed decision making.

Verint is a passionate community of employees, partners, and customers who work relentlessly to discover new possibilities in customer engagement. We’ve been the industry pacesetter since our inception more than 25 years ago, as demonstrated by our steady stream of innovations, extensive patent portfolio, rich partner ecosystem, and deep accumulated knowledge from processing nearly 10 billion interactions per year. Nearly 10,000 organizations in over 175 countries rely on Verint.

At Verint, we are the Customer Engagement Company.

Address Information

Primary Office Address: Level 14, Northpoint,

Office Address 2: 100 Miller Street

Office Address 3: North Sydney NSW 2060, Australia

Website URL's

Talk to a sales specialist immediately

If you'd like to speak to someone directly from Verint, please reach out to their nominated contact below:

Paul McConnell

Marketing Manager, ANZ

paul.mcconnell@verint.com

0289070376

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