Directory Listing: CPM Australia

Overview

Our people are experts in engaging conversations.

CPM is an Australian-based customer contact centre – and proud of it. We are part of CPM International, which offers our clients exceptional global knowledge and expertise.

We differ from our competitors because we provide a full suite of customer service, sales and marketing services while applying global learnings and local knowledge.

Every day our experienced staff have conversations with thousands of Australians, helping to activate brands through a range of in-bound and outbound sales and service solutions.

The quality and training of our people, coupled with best in class technology and quality control programs, ensure that customer interactions are of the highest standard. Which is what our clients expect.

CPM Contact Centre services include:

  • Sales – Customer acquisition, cross sell, retention, lead generation, intervention & win-back  
  • Service – Customer service and care lines, product recall & data breach notification
  • Support – Analytics, data entry, QA, fulfilment, receivables management, social media management & mystery shopping

Our specialty focuses on:

  • Omnichannel approach
  • Integrated solutions 
  • Flexible & scalable support   

CPM is more than just a contact centre, we have a clear and compelling purpose… to win customers and sell products for our clients. We do this by applying our unique Insight to create Influence and drive Sales.

CPM Australia operates under a group structure, with brands including CPM and Retail Safari.

Covering both B2B and B2C, CPM provides field, contact centre, talent acquisition and training solutions.

Retail Safari provides retail marketing services including merchandising, assisted selling, retail activation, mystery shopping, local area marketing and creative solutions.

Fast Facts

Australian based contact centre with global knowledge and expertise

More than just a contact centre - sales, service & support solutions

Over 25 years experience working with leading national and global brands

Address Information

Primary Office Address: Head Office & Contact Centre – Level 2, Suites 3039-3040, 2 Capital City Boulevard, Wantirna South VIC 3152

Office Address 2: Melbourne Client Service - Level 2, 7 Electric Street, Cremorne, VIC 3121

Office Address 3: Sydney Client Service - Ground Floor, 1-7 Wellington Street, Chippendale, NSW 2008

Like to learn more? Please contact

Name: Jessica Ferlazzo

Job Title: New Business Manager

Email Address: jessica.ferlazzo@cpm-aus.com.au

Contact Number: 03 9211 2300

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