Where we deliver:
30+ CX Delivery Centres across Australia (Sydney & Gosford), New Zealand (Auckland), Philippines & India, plus Australian @ Home and Philippines @Home
A bit about who we are:
We at TTEC (formerly TeleTech) are a leading Australian digital customer experience technology and services partner focused on the design, implementation, and delivery of transformative solutions.
Based in Sydney, Melbourne & Brisbane, TTEC is forging the path where digital experience, blended with employee experience, ultimately crafts the most superior and economical CX model for our clients.
We’re here to support, build and/or operate roadmaps for aspiring CX brands. Our end to end capability is producing 30-55% reduction in total cost of ownership and up to 66% in growth conversion rates across our client’s care & growth CX departments.
Awards & Accolades:
• Gartner Magic Quadrant: Leader for Customer Management Contact Centre
• Everest Group Peak Matrix: Leader in Contact Centre Outsourcing
• Frost IQ Australian Contact Centre Outsourcing Market 2017, 2018, 2109: Champion
• Kincentric Philippines 2018, 2019: Best Employer of the Year
• Asia Pacific Stevie Awards 2020: Three Awards for Innovation and CX Excellence
• Asia Pacific Stevie Awards 2020: Grand Stevie Award Recipient
• Awards 2020: Six Awards for Sales & Customer Service
• Stevie Awards 2019: Six Awards for Sales & Customer Service
• Virtual Vocations 2020: Top 25 Employer Partner for Remote Work
• CCW 2019: Best Training and Development Program
• CX Network 2018: Best People and Culture to Drive CX in Asia Pacific - 2018
• CX Network 2017: Best Customer Experience Organisation in Asia Pacific
• Google Partners All-Star Award
• Cisco Customer Care Partner of the Year
End to End CX Capability: 30-55% reduction in total cost of ownership. 66% in growth conversion.
Unmatched System Integrator with 50+ technology partners. E.g. LivePerson, Pega, Cisco, VoiceFoundry
Trusted Australian Partner for over 25 years. Located in Sydney, Brisbane & Melbourne.
Name: RYAN RAYNER
Job Title: Regional Vice President (Sydney-based)
Email Address: Ryan.Rayner@ttec.com
Contact Number: +61 438 286 198
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