Leading Australian digital customer experience (CX) technology and services company.
We design, implement, and deliver transformative customer experiences for almost four decades.
CX Digital Consulting & Technology Services
Create innovative customer and employee experiences, all powered by insights and the latest CX technology.
Contact Centre / CX Outsourcing Services Customer care, customer acquisition, sales and revenue growth, and fraud prevention & detection services.
Primary Address: Level 10, 20 Martin Place, Sydney NSW, Australia 2000
Phone Number: +61 (0)2 9021 9520
Tags: Customer Care Solutions Credit Management / Debt Collectors Specialist Sales Solutions Overflow Solutions At Home Agents Provides offshore options Call Centre Outsourcers in Sydney Business Continuity Solutions Customer Automation Experts Live Chat Agents Customer Engagement Solutions
Call Centre Outsourcing / Australia / TTEC (Formerly TeleTech)
Where we deliver:
30+ CX Delivery Centres across Australia (Sydney & Gosford), New Zealand (Auckland), Philippines & India, plus Australian @ Home and Philippines @Home
A bit about who we are:
We at TTEC (formerly TeleTech) are a leading Australian digital customer experience technology and services partner focused on the design, implementation, and delivery of transformative solutions.
Based in Sydney, Melbourne & Brisbane, TTEC is forging the path where digital experience, blended with employee experience, ultimately crafts the most superior and economical CX model for our clients.
We’re here to support, build and/or operate roadmaps for aspiring CX brands. Our end to end capability is producing 30-55% reduction in total cost of ownership and up to 66% in growth conversion rates across our client’s care & growth CX departments.
Awards & Accolades:
• Gartner Magic Quadrant: Leader for Customer Management Contact Centre
• Everest Group Peak Matrix: Leader in Contact Centre Outsourcing
• Frost IQ Australian Contact Centre Outsourcing Market 2017, 2018, 2109: Champion
• Kincentric Philippines 2018, 2019: Best Employer of the Year
• Asia Pacific Stevie Awards 2020: Three Awards for Innovation and CX Excellence
• Asia Pacific Stevie Awards 2020: Grand Stevie Award Recipient
• Awards 2020: Six Awards for Sales & Customer Service
• Stevie Awards 2019: Six Awards for Sales & Customer Service
• Virtual Vocations 2020: Top 25 Employer Partner for Remote Work
• CCW 2019: Best Training and Development Program
• CX Network 2018: Best People and Culture to Drive CX in Asia Pacific - 2018
• CX Network 2017: Best Customer Experience Organisation in Asia Pacific
• Google Partners All-Star Award
• Cisco Customer Care Partner of the Year
End to End CX Capability: 30-55% reduction in total cost of ownership. 66% in growth conversion.
Unmatched System Integrator with 50+ technology partners. E.g. LivePerson, Pega, Cisco, VoiceFoundry
Trusted Australian Partner for over 25 years. Located in Sydney, Brisbane & Melbourne.
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