Directory Listing: Unity4

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Overview

Unity4 Agents work across many market verticals and has over 20 years of experience deploying New Zealand locals supporting Government, Commercial and Not For Profit clients.

Customer Service & Experience 

  • New customer welcome calls 
  • Booking or order taking
  • Billing, technical support & complaint handling
  • Product recall
  • General enquiry handling
  • Public relations hotline

Cohort Customer Targetting

  • Prospecting for new potential customers using every variety of digital advertising 
  • Drive consumers through our survey paths,
  • Profile new potential "opted-in" new customers.
  • Fundraising & Donor Management

Fundraising & Donor Management

  • Regular giving acquisition   
  • Facebook to regular giving acquisition
  • Raffle & lottery ticket campaigns
  • Merchandise sales
  • Disaster relief donations
  • One-off donor conversion to regular giving
  • Regular giving donation upgrades
  • Regular giving payment decline follow up Bequests

Proactive Telephone Sales

  • Energy industry product sales  
  • Supporter merchandise
  • Fixed-line & mobile telephone
  • Existing customer upsell
  • Business to business product sales
  • Customer retention or reactivation
  • Pharmaceutical telephone repping

Live Chat

  • Account activation  
  • Patient support
  • Billing enquiries
  • Proactive retention
  • Sales support & lead generation
  • Technical support

SMS, Email & Social

  • Customer life cycle messaging  
  • Booking reminders
  • Purchase or change confirmations
  • Facebook, Instagram, Snapchat handling
  • Overdue accounts
  • Retention broadcast

Our Images

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