Unity4 Agents work across many market verticals and has over 20 years of experience deploying New Zealand locals supporting Government, Commercial and Not For Profit clients.
Customer Service & Experience
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New customer welcome calls
- Booking or order taking
- Billing, technical support & complaint handling
- Product recall
- General enquiry handling
- Public relations hotline
Cohort Customer Targetting
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Prospecting for new potential customers using every variety of digital advertising
- Drive consumers through our survey paths,
- Profile new potential "opted-in" new customers.
- Fundraising & Donor Management
Fundraising & Donor Management
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Regular giving acquisition
- Facebook to regular giving acquisition
- Raffle & lottery ticket campaigns
- Merchandise sales
- Disaster relief donations
- One-off donor conversion to regular giving
- Regular giving donation upgrades
- Regular giving payment decline follow up Bequests
Proactive Telephone Sales
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Energy industry product sales
- Supporter merchandise
- Fixed-line & mobile telephone
- Existing customer upsell
- Business to business product sales
- Customer retention or reactivation
- Pharmaceutical telephone repping
Live Chat
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Account activation
- Patient support
- Billing enquiries
- Proactive retention
- Sales support & lead generation
- Technical support
SMS, Email & Social
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Customer life cycle messaging
- Booking reminders
- Purchase or change confirmations
- Facebook, Instagram, Snapchat handling
- Overdue accounts
- Retention broadcast