Leading Australian digital customer experience (CX) technology and services company.
We design, implement, and deliver transformative customer experiences for almost four decades.
CX Digital Consulting & Technology Services
Create innovative customer and employee experiences, all powered by insights and the latest CX technology.
Contact Centre / CX Outsourcing Services
Customer care, customer acquisition, sales and revenue growth, and fraud prevention & detection services.
Primary Address: Level 10, 20 Martin Place, Sydney NSW, Australia 2000
Phone Number: +61 (0)2 9021 9520
Tags: Customer Care Solutions Credit Management / Debt Collectors Specialist Sales Solutions Overflow Solutions 24/7 & After Hours Solutions At Home Agents Customer Automation Experts Local (Australian) support Live Chat Agents Customer Engagement Solutions Multilingual Capability
Call Centre Outsourcing / Philippines / TTEC (Formerly TeleTech)
Where we deliver:
30+ CX Delivery Centres across Australia (Sydney & Gosford), New Zealand (Auckland), Philippines & India, plus Australian @ Home and Philippines @Home
A bit about who we are:
We at TTEC (formerly TeleTech) are a leading Australian digital customer experience technology and services partner focused on the design, implementation, and delivery of transformative solutions.
Based in Sydney, Melbourne & Brisbane, TTEC is forging the path where digital experience, blended with employee experience, ultimately crafts the most superior and economical CX model for our clients.
We’re here to support, build and/or operate roadmaps for aspiring CX brands. Our end to end capability is producing 30-55% reduction in total cost of ownership and up to 66% in growth conversion rates across our client’s care & growth CX departments.
Awards & Accolades:
• Gartner Magic Quadrant: Leader for Customer Management Contact Centre
• Everest Group Peak Matrix: Leader in Contact Centre Outsourcing
• Frost IQ Australian Contact Centre Outsourcing Market 2017, 2018, 2109: Champion
• Kincentric Philippines 2018, 2019: Best Employer of the Year
• Asia Pacific Stevie Awards 2020: Three Awards for Innovation and CX Excellence
• Asia Pacific Stevie Awards 2020: Grand Stevie Award Recipient
• Awards 2020: Six Awards for Sales & Customer Service
• Stevie Awards 2019: Six Awards for Sales & Customer Service
• Virtual Vocations 2020: Top 25 Employer Partner for Remote Work
• CCW 2019: Best Training and Development Program
• CX Network 2018: Best People and Culture to Drive CX in Asia Pacific - 2018
• CX Network 2017: Best Customer Experience Organisation in Asia Pacific
• Google Partners All-Star Award
• Cisco Customer Care Partner of the Year
End to End CX Capability: 30-55% reduction in total cost of ownership. 66% increase conversion rates
Unmatched System Integrator with 50+ technology partners. E.g. LivePerson, Pega, Cisco, VoiceFoundry
Trusted Asia Pacific Partner for over 25 years. 30+ CX Delivery Centres in APAC.
Primary Office Address: Level 10, 20 Martin Place, Sydney NSW, Australia 2000
Office Address 2: 10th fl. Five eCom, Harbor Drive corner Palm Coast Avenue, Mall of Asia Complex, Pasay City, Philippines 1300
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