Directory Listing: TTEC (Formerly TeleTech)

Overview

Where we deliver:

30+ CX Delivery Centres across Australia (Sydney & Gosford), New Zealand (Auckland), Philippines & India, plus Australian @ Home and Philippines @Home

A bit about who we are:

We at TTEC (formerly TeleTech) are a leading Australian digital customer experience technology and services partner focused on the design, implementation, and delivery of transformative solutions.

Based in Sydney, Melbourne & Brisbane, TTEC is forging the path where digital experience, blended with employee experience, ultimately crafts the most superior and economical CX model for our clients.

We’re here to support, build and/or operate roadmaps for aspiring CX brands. Our end to end capability is producing 30-55% reduction in total cost of ownership and up to 66% in growth conversion rates across our client’s care & growth CX departments.

Awards & Accolades:

• Gartner Magic Quadrant: Leader for Customer Management Contact Centre

• Everest Group Peak Matrix: Leader in Contact Centre Outsourcing

• Frost IQ Australian Contact Centre Outsourcing Market 2017, 2018, 2109: Champion

• Kincentric Philippines 2018, 2019: Best Employer of the Year

• Asia Pacific Stevie Awards 2020: Three Awards for Innovation and CX Excellence

• Asia Pacific Stevie Awards 2020: Grand Stevie Award Recipient

• Awards 2020: Six Awards for Sales & Customer Service

• Stevie Awards 2019: Six Awards for Sales & Customer Service

• Virtual Vocations 2020: Top 25 Employer Partner for Remote Work

• CCW 2019: Best Training and Development Program

• CX Network 2018: Best People and Culture to Drive CX in Asia Pacific - 2018

• CX Network 2017: Best Customer Experience Organisation in Asia Pacific

• Google Partners All-Star Award

• Cisco Customer Care Partner of the Year


Fast Facts

End to End CX Capability: 30-55% reduction in total cost of ownership. 66% increase conversion rates

Unmatched System Integrator with 50+ technology partners. E.g. LivePerson, Pega, Cisco, VoiceFoundry

Trusted Asia Pacific Partner for over 25 years. 30+ CX Delivery Centres in APAC.

Address Information

Primary Office Address: Level 10, 20 Martin Place, Sydney NSW, Australia 2000

Office Address 2: 10th fl. Five eCom, Harbor Drive corner Palm Coast Avenue, Mall of Asia Complex, Pasay City, Philippines 1300

Like to learn more? Please contact

Name: Ryan Rayner

Job Title: Regional Vice President (Sydney-Based)

Email Address: Ryan.Rayner@ttec.com

Contact Number: +61 438 286 198

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