Directory Listing: SMAART Recruitment

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We are an innovative, award-winning recruitment agency that has been finding talented staff for Australian businesses since 2005. We are an energised team of experts that work together to find the best talent in market for your organisation.

We take the time to get to know your business and understand that cultural fit is as important as the skills and knowledge required.SMAART is a place where candidates are drawn to.

With a relaxed Melbourne CBD warehouse-style office and central offices in Sydney, Brisbane and Adelaide, we have a highly ranked and fully optimized website and innovative social media presence which gives us a highly visible presence in the market.

SMAART Recruitment publishes the industry-leading Australian Contact Centre annual survey. The 2020/21 Contact Centre Best Practice Report was collated from over 200 different data points and includes case studies and expert commentary from industry leaders in the contact centre space.  

With data received from 165 organisations, The Best Practice Report provides unique and empowering insights into the operational effectiveness of Australian Contact Centres.  We've also captured the response of Australian Contact Centres to the pandemic and see how effectively they have been able to adapt and what learnings there have been. 

​If you have any questions please email James Witcombe: and for more information please visit:

SMAART also organise and run Contact Centre Mentoring Programs.

SMAART Recruitment’s Contact Centre Future Leaders Mentoring Program is designed to provide those who are moving into a leadership role as their next career step or are currently performing a leadership role with an opportunity to learn from peers within the industry to develop leadership, communication and decision making, amongst other skills. The program will be run in Melbourne, Sydney, Adelaide and Brisbane. For more information:

Fast Facts

Specialists in Contact Centre recruitment

Coverage across Australia

Publishers of the Contact Centre Best Practice Report and organiser of the Mentoring Program

Address Information

Primary Office Address: Level 2, 385 Little Lonsdale Street, Melbourne 3000

Office Address 2: 15/1 Castlereagh Street, Sydney NSW, Australia 2000

Office Address 3: Level 6, 147 Pirie Street, Adelaide, SA 5000

Office Address 4: 310 Edward Street, Brisbane City QLD, Australia

Like to learn more? Please contact

Name: James Witcombe

Job Title: Director

Email Address:

Contact Number: 0413 212 421

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