CloudWave Pty Ltd
CloudWave builds modern Cloud Contact Centre and Customer Experience Solutions that people love to use.
As independent consultants, we'll help you make the best technology choices to meet the communication needs of your business, and customers.
Fast Facts:
A consulting and technology business consisting only of Contact Centre domain experts
Specialising in Cloud Native technology solutions including AWS (Amazon Connect) and Twilio
Enabling all SMB's in Australia to leverage and evolve with the amazing technology available today
Primary Address: suite 2/333 Pacific Highway, North Sydney NSW, Australia
Phone: 1800 941... Show phone number
Website: Australia's leading Contact Centre technology and consulting provider. Our experienced team will build you an incredible CX solution to delight your customers.
Tags: Automatic Callback/Virtual Hold Call Recording CCaaS (Contact Centre as a Service) Cloud Based Call Centre Software CTI Call Centre IVR Multi-channel capability Omnichannel PCI DSS Remote/Home Agent Capability Quality Scorecards Call Centre Dashboards Auto Dialler Skills Based Routing Amazon Connect Supplier Microsoft Teams Integration Salesforce Integration Zendesk Contact Centre Integration
Technology / Contact Centre Technology / CloudWave Pty Ltd
Overview
Experts in CX
CloudWave was founded in 2013 out of a desire to provide customers with a better contact centre experience on emerging new public cloud technology.
CloudWave is both an advanced tier AWS solution partner and Twilio Gold Partner.
CloudWave has 30 dedicated Amazon Connect, Twilio and Cloud Contact Centre engineering staff made up of some of the best and brightest developers within the industry.
All of this combined makes CloudWave the perfect partner for your next CX project.
CloudWave Difference
With our experience in the cloud communication space, we've spent building a unique business that can offer your business, objective insight into all the solutions available in today's market.
The team at CloudWave have years of experience delivering world-class projects to businesses big and small.
- APAC-based engineering team
- 24/7 Hypercare project support
- Local currency payment terms
Our Values
At the heart of our organisation are our C-ROAR values that guide us in shaping our actions, driving innovation, and ensuring exceptional service.
- Collaboration: Teamwork makes the dream work
- Respect: We have the highest regard for each other
- Ownership: We are accountable
- Accuracy: We are focused & meticulous
- Referenceability: We give our best always
Address Information
Primary Office Address: suite 2/333 Pacific Highway, North Sydney NSW, Australia
Office Address 2: New Zealand
Office Address 3: Florida, USA
Website URL's
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