Directory Listing: Nuance Communications Australia

Overview

How customer engagement has changed for good

New channels create new touchpoints and new opportunities to engage with your customers.  Nuance has leveraged our technology leadership in speech, Natural Language Understanding, conversational interfaces and AI to deliver solutions that enable your business to  offer intuitive omni-channel experiences driving loyalty and increased revenues.


Powering the customer experience 

Artificial Intelligence (AI)

Our AI-powered solutions recognise human speech and language, interpret the meaning of words and data and apply context and reasoning to each interaction.


Automatic Speech Recognition (ASR) 

As the foundation of our automated self-service IVR and contact centre solutions, ASR enables customers to interact with systems just by using their voice. 


Natural Language Understanding (NLU) 

NLU delivers a more conversational, intelligent self-service experience by learning and adapting to a customer’s natural input.


With decades of domain and AI expertise, Nuance works with thousands of organisations globally across healthcare, financial services, telecommunications, government, and retail – to create stronger relationships and better experiences for their customers and workforce. Our solutions include: 


Digital Engagement

Our digital customer engagement portfolio combines the best of automated and human-assisted engagements into one unified platform.

Voice

Our voice technologies power a range of IVR and speech-based solutions that increase customer self-service and drive operational efficiency.

Security

Our biometric security solutions allows organisations to authenticate customers – robustly, naturally, seamlessly – while improving customer satisfaction.

Fast Facts

Forrester Research ranks Nuance No. 1 in chatbot / virtual assistant for enterprise customer service

Nuance Customer Care solutions have delivered customer satisfaction scores above 80%

Address Information

Primary Office Address: Level 11, 124 Walker Street, North Sydney NSW 2060

Office Address 2: 530 Collins Street, Melbourne VIC, Australia

Like to learn more? Please contact

Name: Stevan Caldwell

Job Title: Principal Field Marketing Manager ANZ, Field and Digital Marketing

Email Address: stevan.caldwell@nuance.com

Contact Number: 0419 284 480

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