When you provide your customer service team with easy to use, intuitive technology that displays all the information they need instantly in one-screen, they can focus on helping your customers, not scrabbling with technology. Happy, more productive agents achieve significantly better results.
Our class-leading, cloud-based, omnichannel customer contact solution also provides real-time control for team leaders.
Primary Address: Level 16/501 Swanston Street, Melbourne VIC 3000
Phone Number: (+61) 1300 85 11 11
Tags: Call Recording CCaaS (Contact Centre as a Service) Cloud Based Call Centre Software Call Centre IVR Multi-channel capability PCI DSS Remote/Home Agent Capability Call Centre Dashboards Outbound Dialler Skills Based Routing
Technology / Contact Centre Technology / Premier Contact Point
The ultimate customer experience occurs when customer resolution and satisfaction is achieved effortlessly.
Here’s how we help make that happen.
Contact Centre managers have instant control over all the critical functions they need to monitor and manage operations in real-time. Here’s how:
Our implementation process is planned and executed to minimise disruption to your operations.
“Four years on and we see some 20% plus of our direct to consumer business coming from our Contact Centre operation with the Premier Contact Point software and support critical in achieving and growing that base. Premier Contact Point are proactive in staging regular updates and meetings to ensure we have, or at the very least are aware of, any new developments that come on stream. They are equally reactive in providing prompt and efficient action to any requests made of them and their support team, who I could not speak more highly of. I look forward to our partnership continuing into the future.“
Geoff Hamence, Contact Centre Ops Manager, Tahbilk Winery
Your customers expect to receive great service: our highly intuitive solution ensures you can.
We can set up and train your teams to operate from any location, including home, in just 24 hours.
High availability and Australian based live support to ensure you are always operational.
Primary Office Address: Level 16/501 Swanston Street, Melbourne VIC 3000
Office Address 2: Level 24/1 Market Street, Sydney NSW 2000
Office Address 3: Level 4/87 Wickham Terrace, Brisbane QLD 4000