Knosys is a technology company providing the very latest in knowledge management solutions including our cloud-based platform KIQ Cloud.
KIQ Cloud tackles the issues faced by many contact centre and customer experience companies and their customer-facing touch points. It provides a central platform for your employees to find the information they need to service every customer enquiry to the highest standards.
Our mission is to empower your employees with the knowledge that powers positive brand experiences. Customers remember you for the right reasons - and employee retention rises as your teams confidently work to achieve goals.
Knosys is a leading ASX listed, Australian knowledge management software company based in Melbourne, servicing the Asia Pacific region.
Our enterprise solution was built for large fintech and telco companies with thousands of employees, protocols and data sources. Following the success of Knowledge IQ, we launched KIQ Cloud to enable our platform to benefit teams, companies and organisations of all sizes. We arm your people with the right answers and the confidence to deliver customer experiences that make a difference.
Whether it’s the ongoing expense of training that causes you the most problems, or call handling and account resolution problems – our knowledge management solution has been built to improve the way your customers interact with you and the productivity and efficiency of your teams and their processes.
Content: including guides, process and workflows, checklists, official documentation and content created and or stored within legacy technologies are all accessed and controlled in this one, central platform. Smart search enables you to find exactly what you are looking for, when it matters, even if you’re on the move.