Panviva enables you to store information that your customer experience depends upon in a single safe repository. It offers real-time navigation that can effortlessly guide your team members through complex policies, procedures and systems, helping to dramatically improve efficiency and accuracy, while simultaneously cutting operating costs and training times.
One of the most common challenges confronting employees and knowledge workers is that their work life is becoming more complex. With multiple windows open on their computer screens and relying on various applications to locate the information they need, agents need an efficient software solution that delivers answers, not mountains of documents.
Panviva is a unique Cloud Knowledge Management system that acts as your organization’s ‘Single Source of Truth’. It will seamlessly and effortlessly navigate your agents through any process – no matter how detailed or complex – across multiple systems, applications and departments. Panviva will help your organization:
1. Capture, store and define critical policies, procedures and product information.
2. Break down processes into easy-to-follow instructions.
3. Deliver instant, clear guidance based on an agent’s role and objective.
Panviva acts just like a GPS for the enterprise desktop - it determines an employee’s exact location in a task and provides step-by-step assistance, guiding them through even the most complicated processes and systems.
Unlike any other solution on the market, Panviva’s guidance is role-specific and context-aware: it knows exactly where the user is in the process and responds with fast, accurate and actionable instructions on what to do next.
A platform for ongoing change and innovation Built on a true cloud platform, Panviva incorporates all the advantages of cloud technology, including flexible deployment, scalability, reduced costs and ease of integration with other systems.
When you choose Panviva you can rest assured that you’re arming your organisation with a future-proof software solution that can help you combat complexity in the workforce for decades to come.
Capture your support processes, optimise routine tasks and deliver accurate answers to agents
Capture company content, optimise training processes and deliver an onboarding solution
Capture business operations, optimise workflows, improve compliance
Primary Office Address: Level 2, 683 Burke Road, Camberwell, Victoria
Office Address 2: North America +1 (617) 917 5149
Office Address 3: United Kingdom +44 (0) 1757 638 195
Office Address 4: Australasia +61 (0) 3 9225 1800