We are a local Australian business providing specialist training for frontline agents for customer service, sales, support and more that can be delivered in-house, online or on your premises.
As the team behind the CX Central website (Australia's most visited website for call centre professionals), our passion for the industry and decades of experience is the perfect combination to provide the right training solution for your business.
At CX Skills we only deliver Customer Experience and Contact Centres related courses, in fact we've been working in the industry for decades across both the public and private sectors. All of our courses are delivered by industry experts, not trainers just following a course guide so you can be assured your staff are being trained by people who have the 'runs on the board'.
The CX Skills Guiding Principles
We offer a range of courses topics and durations from short courses through to advanced high-performance workshops including customer service excellence, how to have engaging conversations, overcoming objections & handling difficult customers, how to improve sales conversions and more.
Regardless of the course, you will experience our guiding principles in every session:
Contact us to discuss how we can transform your frontline agents to deliver excellence with either one of our existing programs or a customised solution to meet your business needs.