Directory Listing: CX Skills

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Overview

At CX Skills we only deliver Customer Experience and Contact Centres related courses, in fact we've been working in the industry for decades across both the public and private sectors.  All of our courses are delivered by industry experts, not trainers just following a course guide so you can be assured your staff are being trained by people who have the 'runs on the board'.

The CX Skills Guiding Principles

We offer a range of courses topics and durations from short courses through to advanced high-performance workshops including customer service excellence, how to have engaging conversations, overcoming objections & handling difficult customers, how to improve sales conversions and more. 

Regardless of the course, you will experience our guiding principles in every session:

  • We practice what we preach – We only teach content that has proven results and that we would use ourselves as leading industry practitioners.
  • Make learning fun – We create a fun, rewarding and safe environment for people to laugh, learn and grow.
  • Facilitate Networks – We help course participants to build and nurture a professional network for support and growth opportunities.
  • Show the love – We are proud and passionate about the CX and contact centre industry and the amazing opportunities it provides.

Contact us to discuss how we can transform your frontline agents to deliver excellence with either one of our existing programs or a customised solution to meet your business needs.