Australia's premier Contact Centre Quality & Coaching Provider.
We help you improve your Contact Centre CX to convert more sales, improve first contact resolution and increase engagement with both staff and customers. With Australia's most effective call quality monitoring and mystery shopping service combined with expert training and coaching of Team Leaders and frontline staff we can build the coaching and sales/service capability you need.
For more than 25 years, Simon has been a leader in developing and implementing continuous improvement programs for those at the front line of Australian sales and customer service Contact Centres.
His pragmatic approach with customer contact personnel and management groups has led to the transformation of culture and performance across a myriad of industries and operations.
As the co-founder and a director of 5 Degrees since 2009, Simon has been helping his clients develop and execute tailored programs of work to effectively measure, coach and train the competencies and behaviours needed to deliver exceptional customer experience and business outcomes for the Contact Centre.