Directory Listing: Customer Service Benchmarking Australia (CSBA)

Customer Service Benchmarking Australia (CSBA)

CSBA provides a unique methodology for monitoring the performance of contact centres using test calls, email monitoring and mystery shopping solutions.

Tags: Customer Benchmarking Mystery Shopping

Voice of the Customer / Customer Service Benchmarking Australia (CSBA)

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The CX Directory is part of CX Group Australia providing a range of products and services to those working in the CX industry, and for businesses looking for resources, support and services to improve their Customer Experience. Our websites include CX Central, CX Skills, CX Consult and CX Connect.

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