If you work in the call centre, customer service, customer experience, market research or sales industries there are a number of unions that can provide specialist support for you.
What types of things can call centre unions help with?
In general, unions are there to ensure the call centre industry workers are safe, healthy and productive. They can provide support with a range of topics including:
You may also want to refer to the Contract Call Centre Award 2020 that sets out a range of minimum standards and conditions for Australian Workers.
For tips on how to set yourself up for a successful call centre career visit CX Central >
Most unions charge a membership fee in return for their services.