Call centre headsets are one of the most critical pieces of technology in your call centre and finding the right supplier can make a big difference to your budget and employee engagement levels.
If you are looking to purchase headsets for a call centre there are a variety of things to consider asides from just ensuring your call centre agents can easily hear the customer and of course, that the customers can clearly hear your agents without distracting background noises.
And with COVID-19 forcing many call centre agents to work from home/remote working, ensuring they have the right call centre headset will be crucial to ensure service continuity and to avoid any workplace injuries.
When you are looking for the right call centre headset there is a range of factors you need to consider that we have listed below.
It's also important to understand the warranty terms as this can have a large bearing on your ongoing costs - make sure you discuss this with your supplier so there are no nasty surprises. Whilst the initial price for some suppliers may seem lower, you can still save significant money if you have an extended warranty that goes beyond the minimum 12 month period.
And when it comes to warranty claims, make sure you understand what the process is. There can be a large variance in the process which depending on the size of your call centre, can also be a key deciding factor in what is best for your business. Some call centre headset suppliers will conduct onsite visits on a regular basis and automatically change over any faulty components, others you will need to mail in, drop off etc.
Call centre agents come in all different shapes and sizes and you will find there is often a (very strong!) personal preference when it comes to preferred wearing styles. Popular call centre headset styles include:
As well as the different styles of headsets, there are all different ways to connect the headsets to your call centre platform:
Technology developments in call centre headsets have also evolved to provide protection against hearing loss and damage for your call centre agents. This includes:
Simply search through our specialist call centre headsets suppliers directory below or click on a search tag to only display suppliers of the specific call centre headset type or feature you need.
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Noise Cancelling Acoustic Shock Protection Local Australian Support Wireless Headsets USB Headset