With labour typically accounting for over 70% of a contact centre's budget there are considerable savings to be made when you can transition enquiries to automation.
But it's not just cost savings, self-service technology provides other benefits including:
- Improved Customer Satisfaction (customer like being able to find answers to their questions)
- Availability (your self-service channels can be open 24/7 without and additional costs)
- Accuracy (the same answers will also be provided)
It's a fast-moving space so we encourage you to reach out to the suppliers below and find out what solutions are available to help your business.