There is no doubt there are substantial cost savings when it comes to moving your call centre operations offshore.
But it's not without risk.
The BPO outsourcers listed below have either contact centre operations or an office based in Australia. This can provide numerous benefits including:
- A local contact who is accountable for your operations.
- An ability to 'test and learn'. Get all the processes, scripts and technology right here before you move operations offshore.
- The ability to have some calls handled in Australia (e.g. premium customers) and have the lower value calls handled offshore.
Ultimately the call centre outsourcers will work with you to determine the best strategy to achieve your business objectives.
Offshore BPO's with an Australian office: