In the old days, contact centre outsourcers and BPO's had one goal in mind - to continually increase headcount. In short, the more 'bums on seats' then the greater profit for the call centre outsourcer.
But times have changed.
Call volumes continue to decline as customers seek alternative communication channels to find answers. But rather than resist the change, the smart BPO's are taking an active lead in helping their customers transition to digital channels which, in turn, reduces headcount.
Whilst it can be seen to be counterintuitive, BPOs realise that by embracing a true partnership with their customers, it ultimately leads to a longer, tighter partnership which can benefit both parties.
So whether it's through the introduction of chatbots, Robotic Process Automation (RPA) or Artificial Intelligence, the call centre outsourcers & BPOs below are well equipped (and prepared) to help drive efficiencies for your business.
If you'd like some free help in determining the best partners for your business we've got over 30 years experience in contact centre outsourcing so contact us on 03 9008 7287
or send us a message and we'll provide you with a recommended shortlist of suppliers best positioned to help your business.
Search BPO's with Customer Automation Expertise below: