Redundancy/Business Continuity for contact centres
If the COVID-19 crisis has taught us one thing its the need to have a robust business continuity plan for your contact centre. Whilst traditionally that may have been having seats ready to go 24/7 in another location that are already pre-configured for your business or just providing access to a call centre facility when you need one, now it's being able to tap into a work-from-home workforce that can continue to get your calls answered.
For many contact centres who have been using offshore call centres, they are also currently faced with the challenges that many offshore call centres have been forced to close due to population lockdowns so need a local solution to handle at least some of the call volumes.
Of course, like many businesses, a BCP plan was always on the to-do list which probably isn't much help now. The good news is that many of the contact centre outsourcers are able to offer immediate assistance!
Just reach out to the suppliers below or contact us on or send us a message and we can connect you directly to suppliers that are in the best position to help now based on the exact type of support you need. Whether its engaging other resources to help, some technology to enable your own workforce to work from home or perhaps an alternative facility if your's in unavailable or due to social distancing you just need more space there are solutions available.
Outside of the immediate COVID-19 crisis, there are also lots of other reasons why your call centre can suddenly become unavailable or offline. Whether it's a natural disaster, an accident or a power outage or gas leak, suddenly not having a contact centre operational can be catastrophic for a number of businesses.
If your contact centre has been impacted by COVID-19 read our article on Tips for managing a contact centre through COVID-19
Search Providers of Business Continuity Solutions for contact centres: