Redundancy/Business Continuity for contact centres
In the event your call centre suddenly becomes unavailable or offline what do you do? Whether it's a natural disaster, an accident or a power outage or gas leak, suddenly not having a contact centre operational can be catastrophic for a number of businesses.
The suppliers below can provide a range of redundancy options for your call centre. From having seats ready to go 24/7 that are already pre-configured for your business or just providing access to a call centre facility when you need one, having a Business Continuity Plan might be the best decision you ever made for your business.
Business Continuity can also take many forms - from having a centre close by that you can relocate your existing workforce to, or a centre in another country that can still ensure the calls are answered.
Search Providers of Business Continuity Solutions: