Business Process Outsourcing (BPO)

Business Process Outsourcing is the generic term used for engaging another company to deliver services on your behalf.

When referring to a single entity the term used is a Business Process Outsourcer (also BPO).

In the customer experience and call centre world that typically refers to using third-party outsourcing companies to handle your primary or overflow calls as well as live chat, emails, claims processing, telemarketing, sales and more.

More broadly it can include functions like payroll, human resources (HR), accounting and more.