How well do you know your customers?
There is now a range of tools available to businesses to automate customer surveys to ensure they have their finger on the pulse for one of their most important sources of feedback, the customer.
From a quick survey at the end of a phone call to customer service (e.g. after-call survey), an automated customer survey emailed to customers following an interaction, SMS customer satisfaction surveys and so on.
Whether you are using Net Promoter Scores (NPS), Customer Effort Score (CES) and a range of other customer survey types, the customer survey technology can either integrate with your existing platforms or act as a stand-alone tool.
Simply reach out to the vendors below to discuss your customer survey requirements and how their technology can be used to help measure the voice of your customers. If you are looking for a third-party to conduct your customer surveys, search for Mystery Shopping suppliers >
Search Customer Satisfaction Software companies: