if you are looking for ways to generate income for your Not For Profit organisation or business, engaging a charity and fundraising call centre specialist is one of the most important decisions you can make.
Whilst it can seem similar to telemarketing, call centres that specialise in charities and fundraising have developed unique skills, systems and processes to ensure they can engage your sponsors/customers in supporting your worthy cause or endeavour whilst representing the values of your brand.
And whilst the actual customer contact is important, engaging a specialist provider can also help support you with obtaining and cleansing a new list or one of yours, setting up reporting, system integration, payment gateways and so on to ensure your campaign delivers a positive Return on Investment.
Then there's scripting, compliance, managing callbacks etc. In short, hiring a specialist charity and fundraising call centre provider will fast-track your success.
How to select the right call centre provider
Fundraising and charity calls require a unique skillset and conversely, managing a centre that provides fundraising solutions also requires plenty of experience. You'll need to consider a number of factors including:
- Location (using an Australian based call centre or one overseas)
- Experience in conducting other charity and fundraising campaigns
- Experience in similar sectors and in either B2B and B2C as they are very different skills
- Technology (automatic diallers, CRM tools, call recording, payment gateways)
- Compliance and Data Security
Simply contact the outsourcers below or engage a specialist call centre consultant who can help develop your requirements, set up the right KPIs, contracts, processes, reporting etc as well as support with the implementation of the campaign.
Where to get more information
Contact us and we can provide you with a shortlist of recommended suppliers or learn more at your own pace with one of our free articles you can download: