Engaging a Robotic Process Automation Consultant
With the cost and complexity of managing human labour continuing to escalate engaging a Robotic Process Automation Consultant (RPA) can provide a range of benefits for your business.
According to our own CX Central, Robotic Process Automation (RPA) is the application of technology, governed by business logic and structured inputs, aimed at automating business processes to eliminate tedious tasks.
But the reality is the definition is often blurred with Artificial Intelligence or Machine Learning. But regardless, let's just keep in simple here and state that engaging a Robotic Process Automation consultant can be good for business by eliminating simple, repetitive tasks. And if you include AI, then it can also extend to more complex tasks.
Primarily the driver for pursuing RPA is cost reduction (effectively through the elimination of human labour) however other benefits can include:
- Improved consistency – robots (assuming they are programmed effectively) will always process tasks in a consistent, non-biased manner.
- Improved customer experience – mundane tasks can be completed a quicker which results for time savings for the customer. And because robots don’t need to have a break or sleep, functions that previously could only be handled during business hours can now be deployed 24/7.
- Improved staff satisfaction - OK yes, there may be less staff required (so it is with a bit of irony) however for the staff that are still employed, they are typically thankful that the menial and repetitive tasks are removed so that can focus on more fulfilling work.
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