Back Office Outsourcers in India

For years, thousands of businesses have been taking advantage of outsourcing their back-office functions to Indian BPOs for good reason;

Massive cost savings!

While there has been mixed success with moving front-office functions like call centres to countries like the Philippines and India, back-office functions are tailor-made for offshoring to India.

This enables you to tap into skilled labour at a fraction of the cost of doing the same function in Australia, with cost savings in excess of 50% compared to having the same processes performed locally here in Australia. 

Back-office functions that businesses are successfully offshoring to India include:

• Accounting/bookkeeping
• Payroll
• Human resources
• Claims and compensation processing
• Logistics
• Procurement
• Customer administration, such as data entry for form approvals

Benefits of Outsourcing Back-office Functions to India

There are lots of benefits to outsourcing your back-office functions to India, including:

• Significant cost savings of at least 50% compared to using the same skilled resources as here in Australia.
• Access to highly skilled resources: For example, you can afford to have CPA-qualified accountants, lawyers, degree-qualified HR practitioners, etc., for a fraction of the on-shore cost. 
• Improved efficiencies, as the outsourcers are experts in back-office functions and may also be able to introduce further efficiencies with experience in Robotic Process Automation (RPA) and other related fields. 
• Scalability as you can ramp up and down resources quickly to suit your business. 
  

Our free Call Centre Outsourcing Guide (no email required) provides more information about outsourcing benefits in general, expert tips, and more.

How to Select an Indian BPO for Back-office Functions

There is no shortage of Business Process Outsourcers in India, so finding the right fit for your business can be challenging. 

Factors you might want to consider in choosing the right  Indian BPO for your business include:

• Specialisation - There are already outsourcers with back-office experience in different verticals like finance, insurance, FMCG, Retail etc, which, can dramatically improve the speed to competency.
• Local knowledge - Many of the BPOs in India already have Australian clients and are familiar with local laws, regulations etc including GST & BAS, Superannuation,  Workcover etc). 
• Scalability - Some providers are happy to provide solutions for one FTE (Full Time Equivalent) and others aren't interested in the smaller volumes (e.g. under 10 FTE) - it's important to get the right fit. 
• Reputation - Do you select someone with an established reputation and pay a little more or opt for a new starter hungry for your business?
• Turnover - Even in the more professional roles, it's not uncommon to have high turnover which leads to increased costs in training and recruitment and potentially lower quality. 
• Technology - Do they have the latest technology that can help drive further efficiencies? From Optical Character readers and scanners through to Robotic Process Automation there are lots of ways outsourcers can assist in reducing or eliminating headcount. 
• Reporting - What type of reporting can you expect? How often?
• Accessibility - Assuming you will be spending some time at the offshore centre, where it's located can have a big influence on your visiting experience. India is a huge country, and travelling outside of the main cities can be challenging and time-consuming. 
• Commercials - What type of model do they use - per hour, per outcome, volume-based, etc.

You may want to consider engaging a consultant who has experience in offshoring as a small investment up-front, which can save you considerable costs in the future.  

You may also be interested in viewing back-office outsourcers in Australia or the Philippines, each with its pros and cons.

Search Indian Back Office Outsourcing Companies

Reach out directly to the Indian suppliers below or use the search tags to filter by function.

If you are seeking front-office services in India, such as call centres, customer support, telemarketing, etc, search call centre suppliers in India