Frequently Asked Questions

We've collated a list of the common FAQs about adding your business to the ACXPA Supplier Directory. 

How much does a directory listing cost?

Prices start at $147 AUD per YEAR for a Basic Level listing through to $1,297 per year for a Premium listing that offers additional benefits to help you generate leads. Learn more about the different levels here > 

If you'd like to save up to 52% on purchasing a listing as well as receiving a host of other benefits to grow your business, please refer to the ACXPA Vendor Membership options > 

What are some of the other benefits of being an ACXPA Vendor Member?

As well as saving up to 52% off the price of a directory listing, an ACXPA Vendor membership includes a range of other benefits to help you grow your business including:

  • The ability to publish articles on the ACXPA website to help increase awareness of your key employees and brand. 
  • The ability to publish Press Releases to let the industry know about key milestones in your business. 
  • The ability to publish your upcoming events (i.e Webinars, conferences etc) on the Industry Events Calendar
  • Individual ACXPA memberships to help your employees build their professional network
  • Discounts to ACXPA events and resources. 

Learn more about the ACXPA Vendor Membership options >

How long is the directory listing displayed?

All our directory listings are for 12 months. The 12 months commences from the date you purchase your listing.

Can I list my business in multiple categories?

Yes! However, our pricing is per category/sub-category so if you want your business to appear in two different sub-categories or categories, it would be treated as two separate listings.

For example, if you wanted to appear in Outsourcing/Australia and Outsourcing/Philippines that would be two separate listings. Or another example, Technology/Call Centre Technology and Technology/ Customer Management would be two separate listings. 

As each listing is treated individually, you can purchase different levels for each listing. For example, the category most aligned to your business might be a Platinum and you can add a Basic listing into a category that may still receive some views from your potential customers.

What are Search Tags?

Depending on the level you choose, you will receive a defined number of search tags. Search tags are used by customers to enable them to quickly find suppliers of the solution they are looking for. 

In addition to helping people search on the site, all our search tags are indexed by Google - this makes it much more likely that people searching for a specific solution will end up directly on the search tag they are looking for - and looking straight at your business!

In short, the more search tags you can add to your listing, the more chances you have of receiving leads. 

Learn more about search tags > 

What order do listings appear in?

All Business Directory listings appear in the following order from top to bottom:

  • Premium
  • Advanced
  • Essential
  • Basic

We also work on first in, best dressed within each level and category so there are benefits in purchasing a listing to get ahead of your competitors.  So for example, if you are the first business to purchase a Premium level in a specific category, you will always retain the top position for as long as you renew your listing.

How much traffic does the ACXPA Supplier Directory receive?

3% of online experiences begin with a search engine and 75% of users never scroll past the first page so for years we have been refining our Search Engine Optimisation (SEO) and marketing strategies to ensure we deliver high-quality traffic to our directory and we now have numerous keywords appearing at the top (or on the first page) of Google. 

We believe in full transparency so you will have access to a full analytics dashboard so you can track the number of views, clicks, downloads and more for your listing. 

While we are on the subject of traffic - what's really important is the quality of the traffic.

We could get hundreds of thousands of users to the site but that would be useless if none of them are interested in purchasing a solution. Our focus has been and will continue to be, on attracting the right type of traffic - customers that are actively looking for a solution using buying signals such as buy, purchase, compare etc

What kind of data/analytics will I receive?

We include an analytics dashboard on all levels that will provide you with the number of views, clicks etc and for the Advanced and Platinum levels, you'll also receive even more analytics including the number of contact requests, how many downloads of your brochures and lots more. 

How does the ACXPA Supplier Directory compare to other advertising options?

Potential customers looking at our directory are here for one reason - to find a solution that is specific to the Contact Centre, Customer Service and Customer Experience (CX) industry. If your business provides products or services to these industries there is simply no better place to showcase your business.

Compared to options like Google Adwords, you can pay anywhere from $10 to $90 per click making the ACXPA Supplier Directory exceptional value with prices starting from just $12.25 AUD per MONTH!

For example, for 'Contact centre solutions' you can pay up to $96 per click  (currently it is $49 as of November 2023) - our prices range from $147 to $1,297 per year

Where do you get the traffic from?

We have invested significantly in our Search Engine Optimisation to ensure that when people are using Google to identify solutions for call centres, customer support and customer experience, the Business Directory ranks highly in the search results. 

In addition, we are the official Supplier Directory for ACXPA, the Australian Customer Experience Professionals Association that launched in 2022.

Launched off the success of CX Central which is the number one ranked website for contact centre and customer experience professionals in Australia,  the ACXPA Supplier Directory is widely advertised across both websites providing a good source of high-quality traffic.

How do I pay for my listings?

When you purchase a listing, the last section is our payment gateway where we accept all major credit cards or you can also select an invoice (note that your listing won't go live until the invoice is paid).

Where can I learn more?

You can contact us and talk to our Australian-based support between 8:30 am and 5:30 pm AEDT/AEST (Melbourne, Australia) Monday to Friday on 03 9492 2871 or send us a message at any time.