Finding the right CX or Call Centre consultant for your business
Welcome to our directory of contact centre consultants, customer experience consultants, customer management consultants and experts who specialise in providing advice, strategy and support across a range of disciplines including customer support, call centres and contact centres, sales, customer experience, back-office, outsourcing and more.
So why is getting your customer experience right important? Some CX Stats on ACXPA include:
- A Deloitte study revealed that customer-centric businesses are 60% more profitable than their product-focused counterparts.
- According to a Walker study, customer experience will overtake price and product as the key brand differentiator.
- Forrester reports that 72% of customers say valuing their time is the most important action a company can take to provide them with good service
- A 5% increase in customer retention can increase a company's profitability by 75% - Bain & Company
No matter which way you look at it, ensuring your business delivers the right customer experience for your customers has never been more critical.
But it's not all about customer experience. Customer support and management in Australia, in particular, can be expensive with our high labour costs but there are lots of ways customer management consultants can help your business save money.
From engaging contact centre or back office outsourcers either here or offshore, automating processes, transitioning enquiries to digital and self-help and so on, there are lots of ways specialist customer management consultants can help your business.
Customer management consulting services can include conducting a Health Check on your business, Customer Journey Mapping, optimising your contact centre, front-office and back-office outsourcing, implementing omnichannel solutions, technology upgrades and more - there really is a wide, diverse range of skill sets ready to help your business!
How much do Customer Management consultants cost in Australia?
Like most consulting services across different industry verticals, there is a wide range of pricing in the CX and contact centre industry.
With the contact centre industry itself over 40 years old, there are some wise heads out there with plenty of experience and with CX such a fast-moving space, there are plenty of new specialists emerging.
You can expect to pay around $800 to $6,000 per day based on the level of skill, experience and commercial models the consultants use. Private/independent consultants, as a rule, are slightly cheaper than big consulting firms with larger overheads.
Commercial models can be straight hourly/day rates through to fixed rates for longer-term engagements of fixed outcomes.
How to find the right Call Centre or CX Consultant
You can simply browse through the list of customer management consultants below or try clicking on a search tag to narrow the results and only show consultants with that particular skill.
Refine your search:
Select a search tag below to only show suppliers with that attribute.
Customer Experience Experts
Contact Centre Optimisation
Call Centre Health Checks
Robotic Process Automation
Customer Journey Mapping
Increase Employee Engagement
Call Centre Technology