Unions for Call Centre, Customer Service and Sales Staff

If you work in the call centre, customer service, customer experience, market research or sales industries in Australia, there are a number of unions that can provide specialist support for you.

What types of things can call centre unions help with?

In general, unions are there to ensure that workers are safe, healthy and productive.

They can provide support with a range of topics including:

• Rosters
• Pay/Salary
• Annual Leave
• Full time, part-time and casual status
• Working from home
• Promotions and advancement 
• Workplace conditions (e.g. items on desks, mobile phone usage, reading books between calls etc)
• OH&S 

You may also want to refer to our article about Australian Call Centre Salaries and Industry Awards that outlines out a range of minimum standards and conditions for Australian Workers, or visit the Fair Work Commission's website.

For tips on how to set yourself up for a successful call centre career, visit the Australian Customer Experience Professionals Association (ACXPA) 

Please note that unions charge a membership fee in return for their services. 

Call Centre Unions in Australia:

Reach out directly to the unions below to learn more about their services.