The ACXPA Supplier Directory is provided by the Australian Customer Experience Professionals Association (ACXPA), helping all Australian businesses to deliver improved customer experiences.
Just like Virtual Champs Global, we've got hundreds of suppliers that can assist you across a number of different categories, subcategories and search tags making it easy for you to find suppliers that can assist you.
Learn more about similar service providers to Virtual Champs Global below, along with information about Philippines below.
The Philippines is Australia's most popular offshore destination for back office outsourcing. A mature, experienced BPO sector, strong English proficiency, cultural alignment with Australian working styles and cost savings of 50–70% across all back office functions make it the default choice for Australian businesses looking to reduce operational costs without sacrificing quality.
Use the skill/function filter to find Philippines BPOs specialising in the specific back office function you need.
50–70% cost savings vs Australia
Strong English proficiency
Strong cultural alignment
Mature, proven BPO sector
The Philippines consistently ranks as the preferred offshore destination for Australian back office outsourcing — for good reason.
Philippines outsourcing is well-established but still requires proper setup to deliver consistently.
Clear SOPs and work instructions before transition. The more structured your processes, the faster and more accurately a Philippines-based team can execute them — regardless of the function.
Confirm ISO 27001 certification and explicit contractual commitments on Australian Privacy Act compliance. Ask specifically about data access controls, audit logging and breach notification protocols.
Define KPIs, accuracy standards and reporting requirements before go-live. Don't wait for issues to surface before establishing measurement — build it into the engagement from the start.
Compare with other outsourcing destinations.
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