Welcome to our directory of Customer Experience (CX) & call centre consultants in Australia who are experts in providing advice, strategy and support on call centre operations, CX strategy and more.
And why is getting your customer experience right important?
- According to a Walker study, by 2020 customer experience will overtake price and product as the key brand differentiator
- And Forrester reports that 72% of customers say valuing their time in the most important action a company can take to provide them with good service
- A 5% increase in customer retention can increase a company's profitability by 75% - Bain & Company
No matter which way you look at it, ensuring your business delivers the right customer experience for your customers has never been more critical.
And that's where customer experience and call centre consultants can help.
From conducting a Health Check on your business, Customer Journey Mapping, optimising your contact centre, implementing omnichannel solutions, technology upgrades and more - there are a wide, diverse range of skill sets ready to help your business improve the customer experience.
How much do CX and Call Centre Consultants cost?
Like most consulting across different industry verticals, there is a wide range of pricing in the CX and call centre industry.
With the call centre industry itself over 40 years old, there are some wise heads out there with plenty of experience and with CX such a fast-moving space, there are plenty of new specialists emerging.
You can expect to pay around $1,000 to $6,000 per day based on the level of skill, experience and commercial models the call centre consultants use. Private/independent consultants, as a rule, are slightly cheaper than the big consulting firms who have larger overheads.
Commercial models can be straight hourly/day rates through to fixed rates for longer term engagements of fixed outcomes.
How to find the right CX & Call Centre Consultant.
You can simply browse through the list below or try using one of the tag searches to find a specific consulting skill.
List of CX & Call Centre Consultants:
Refine your search:
Call Centre Health Checks
Knowledge Management Systems
Customer Experience Consultant
Cost Optimisation Consulting
Customer Journey Mapping
Employee Engagement Consulting
Quality Frameworks Consulting
Workforce Optimisation Consultant
Customer Management Consulting
Contact Centre Optimisation