CX and call centre technology is fundamental to a great customer experience and now, more than ever, the customer experience and call centre technology is central to providing an efficient experience for both you and your customers.
CX & Call Centre Technology is moving at an unprecedented rate with new technologies combined with customer expectations constantly on the move.
Consider these facts:
- Personalisation is coming fast - an Accenture study found that 81% of consumers want brands to get to know them and understand when to approach them (and when not to).
- IDC predicts that by 2020, 40% of commerce transactions will be enabled by cognitive/AI personal shoppers and conversational commerce.
- Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers, compared to 33% for companies with weak omnichannel strategies.
- Even with the increasing shift to mobile, 72% of millennials said a call isn't the best way to solve their problems.
Then throw in cloud technology, the Internet of Things, Chatbots, Voice Biometrics and so on.
But what is the right CX and call centre technology for you and who are the suppliers that service the Australian market?
There are now literally hundreds of suppliers and our CX and call centre technology business directory enables you to search and connect to contact centre technology specialists in easy to use categories.
How to find the right call centre technology suppliers
You can simply browse through the list below or to narrow the search of technology suppliers below, use the filters to narrow the suppliers to specific technology solutions only- we have search tags for all the common and emerging technology types. If you'd like to learn more about contact centre technology search our CX Glossary or read the latest articles for core technology and advanced technology on our popular CX Central website.
We can also offer you some free help in determining the right call centre technology solution for your business - just call us on (03) 9008 7287.
Refine your search:
Select a search tag below to only show suppliers with that attribute.
Employee Pulse Checks
Self Service & Automation
Acoustic Shock Protection
Local Australian Support
Intelligent IVR Solutions
Knowledge Management Systems
Skills Based Routing
Queue Management Systems
Call Centre Dashboards
CCaaS (Contact Centre as a Service)
SMS & TEXT
Chatbots & Virtual Assistants
Cloud Based Call Centre Software
CRM & Ticketing
Call Centre IVR
Remote/Home Agent Capability
Screen Sharing Software