Customer Service Consultants in Australia

Welcome to our Supplier Directory of customer service consultants who can specialise in contact centres, customer experience (CX), customer management and AI & Automation.

They can provide specialist advice on strategy and support across a range of disciplines including customer support, call centres and contact centres, sales, customer experience, back-office, outsourcing and more.

So why is getting your customer experience right important? 

Recent CX Stats on ACXPA include:

• A Deloitte study revealed that customer-centric businesses are 60% more profitable than their product-focused counterparts. 
• Happy customers (using the NPS scale) have a higher Customer Lifetime Value that's 600% to 1400% higher than detractors. 
• A 5% increase in customer retention can increase a company's profitability by 75%.
• Customers will spend up to 140% more after a positive experience than customers who report a negative interaction.
• 52% of customers will switch to a competitor after one poor interaction.

No matter how you look at it, ensuring your business delivers the right customer experience has never been more critical.

With the high cost of labour in Australia, customer service consultants can help drive efficiencies in your business, whilst maintaining or enhancing the customer experience. 

And who wouldn't want that! 

Types of Customer Service Consulting in Australia

Customer service consulting is a very broad term that can mean a range of different skills.

Specialist customer service consultants can help your business in many ways, from engaging contact centre or back office outsourcers either here or offshore to automating processes, transitioning enquiries to digital and self-help, and so on. 

Customer Service consulting services can include conducting a Health Check on your business, Customer Journey Mapping, optimising your contact centre, front-office and back-office outsourcing, implementing omnichannel solutions, technology upgrades, automating customer support and more - there really is a wide, diverse range of skill sets ready to help your business!

How much do Customer Service consultants cost in Australia?

Like most consulting services across different industry verticals, there is a wide range of pricing in the CX and contact centre industry.

With the contact centre industry itself over 40 years old, there are some wise heads out there with plenty of experience and with CX such a fast-moving space, there are plenty of new specialists emerging. 

You can expect to pay around $800 to $6,000 per day based on the level of skill, experience and commercial models the consultants use. Private/independent consultants, as a rule, are slightly cheaper than big consulting firms with larger overheads.

Commercial models can be straight hourly/day rates through to fixed rates for longer-term engagements of fixed outcomes. 

How to Choose a Customer Service Consultant in Australia

Reach out directly to the customer service consultants below or select a search tag to display consultants with a particular skillset.