Hold Music for Call Centres
Suppliers of Call Centre On Hold Music
No one likes having to wait in a queue when calling a contact centre of office but there are ways to make it less painful.
Providing quality call centre on hold music has been shown to increase retention rates and reduce customer frustration so don't subject your customers to the annoying elevator music or silence!
In fact, there is some psychology behind curating the right call centre on hold music experience that has been published on the Australian Customer Experience Professionals Association website.
The suppliers below can develop customised on-hold music solutions for your call centre or business using royalty-free music or commercial solutions depending on your requirements.
Of course, you can also add in marketing messages, informative messages etc to further enhance the customer experience. Simply chat with one of the suppliers below to get started.