Australian Customer Experience Professionals Association
ACXPA helps Australian businesses deliver efficient and effective customer experiences via voice, digital and in-person channels by empowering their employees with the skills, industry insights and professional support networks they need to succeed.
Designed and supported by local experts passionate about our industry, ACXPA is building a passionate community with a leading online platform combined with local, in-person events.
Fast Facts:
Exclusive Indsustry Insights to help organisations improve their customer experience
Expert training, workshops, site tour and networking events
Memberships available for individuals, businesses and vendors.
Phone: 03 9492 ... Show phone number
Website: https://acxpa.com.au/
Industry Services / Industry Associations / Australian Customer Experience Professionals Association
Overview
ACXPA is here to provide a fresh alternative for contact centre, customer service, digital service and customer experience professionals in Australia.
The Australian Customer Experience Professionals Association provides genuine value for members including:
- Fortnightly roundtables with CX and Contact Centre Leaders
- The ACXPA Member Bites Video Library of expert presentations to learn best practice methodologies, thought leadership and more delivered by local and global experts - all without the sales pitches.
- Exclusive industry insights from Mystery Shopping and benchmarking services including the Australian Call Centre Rankings reports.
- Shared learnings across different industry sectors in how they are tackling current and emerging customer management challenges.
- Articles, tips and guides written by experts to educate, not sell.
- Practical tools and resources that help our members to excel in their roles including industry calculators, journey map templates, job descriptions and more.
- Private Groups to ask questions, create topics, benchmark data and more.
- A powerful Members Directory to help you grow your professional network where you can search, connect and engage with our members directly on the ACXPA platform.
- A new industry awards program that will set a new standard in recognising customer excellence.
- Lots more!
Visit our website to learn more!
Website URL's
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