Australian Customer Experience Professionals Association

About Us

ACXPA is here to provide a fresh alternative for contact centre, customer service, digital service and customer experience professionals in Australia.

The Australian Customer Experience Professionals Association provides genuine value for members including:

• Exclusive industry insights from Mystery Shopping and benchmarking services, including the Australian Call Centre Rankings reports. 
• Live roundtables with CX and Contact Centre Leaders to share learnings and experiences.
• The ACXPA Member Bites Video Library of expert presentations to learn best practice methodologies, thought leadership and more delivered by local and global experts - all without the sales pitches. 
• Articles, tips and guides written by experts to educate, not sell.
• WFM Hub enabling contact centres to model different scenarios to optimise resources.
• Practical tools and resources that help our members excel in their roles include industry calculators, journey map templates, job descriptions, and more. 
• Private Groups to ask questions, create topics, benchmark data and more.
• A powerful Members Directory to help you grow your professional network, where you can search, connect and engage with our members directly on the ACXPA platform. 
• Lots more! 
  

Visit our website to learn more!