ACXPA is here to provide a fresh alternative for contact centre, customer service, digital service and customer experience professionals in Australia.

The Australian Customer Experience Professionals Association provides genuine value for members including:

  • Live monthly symposiums and a Video Library of expert presentations to learn best practice methodologies, thought leadership and more delivered by local and global experts - all without the sales pitches. 
  • Exclusive industry insights from Mystery Shopping and benchmarking services.
  • Shared learnings across different industry sectors in how they are tackling current and emerging customer management challenges.
  • Articles, tips and guides written by experts to educate, not sell.
  • Practical tools and resources that help our members to excel in their roles including industry calculators, journey map templates, job descriptions and more. 
  • Private Groups to ask questions, create topics, benchmark data and more.
  • A powerful Members Directory to help you grow your professional network where you can search, connect and engage with our members directly on the ACXPA platform. 
  • A new industry awards program that will set a new standard in recognising customer excellence.
  • Lots more! 

Visit our website to learn more!

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