IVR Voice Recording & Messaging Suppliers for Contact Centres

An Integrated Voice Recording system (IVR) in your call centre enables customers to use their keypad to connect to the appropriately skilled contact centre agent.

In simple terms, it's "Press 1 for this and Press 2 for that" you hear when you first call a call centre.  

Modern IVRs are also getting a lot smarter.

There are now IVRs that require no button pushing, where you just 'say' what you need and the system will direct you the right queue.

Regardless of the method, an IVR enables information to be relayed to customers, which can often reduce or eliminate the need to speak to a live agent completely. 

For example, is customer are ringing a bank to find out the current interest rates, you could have an IVR message that says 'to hear the latest interest rates, press 5'.

When they press 5, there is professionally recorded message that advises the customer of the current rate. 

The customer got what they needed, and it was a low cost to serve with no interaction! 

To ensure you provide your customers with a quality experience, the suppliers below provide professional voice artists and backing tracks that will ensure the IVR voice recording is consistent with your brand.

In addition, most of the providers can also provide you with a complete call centre hold messaging solution to ensure there is consistency in the entire customer journey on your telephone channel. 

Learn more about IVR Voice Recording and Technology

If you'd like to learn more about call centre technology, we have a comprehensive CX and Call Centre Glossary that explains all the common terms, acronyms and jargon, including an explanation of how a call centre IVR works, best practice tips and more.

We also publish and rank the performance of Australian Contact Centres each month where we assess them across 48 different metrics, including hold music and IVR messaging.

View the Australian Call Centre Ranking Reports >

We also have an article that provides insights into the psychology of call centre hold music to help you design the best experience for your customers.

Search Suppliers for IVR Recording & Messaging

Reach out directly to the suppliers below or use the search filters to find suppliers of other customer service audio solutions.