The ACXPA Supplier Directory is provided by the Australian Customer Experience Professionals Association (ACXPA), helping all Australian businesses to deliver improved customer experiences.
Just like COPC, we've got hundreds of suppliers that can assist you across a number of different categories, subcategories and search tags making it easy for you to find suppliers that can assist you.
Learn more about similar service providers to COPC below, along with information about Standards & Certifications below.
Wouldn't it be great if there were a set of call centre standards or a certification that would unify call centres worldwide?
The reality is that there is no call centre industry standard or global certification that can guarantee you'll have a best-practice contact centre.
Why? We typically refer to the contact centre as an 'industry', implying consensus and uniformity where it doesn’t really exist.
The reality is that each contact centre is unique in terms of the value it provides to the enterprise, unique in terms of the management team's skill and knowledge, and unique in terms of the centre’s culture.
However, there are global standards regarding ISO, and consulting businesses and industry associations have developed standards and certifications that can add value to your employees and your business.
CX Standards are also an emerging concept - a number of vendors (Consulting firms, customer technology businesses) are working on developing standards, and a number of not-for-profit associations are emerging that are forging the way in developing customer experience standards.
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