Industry Standards and Certifications

Wouldn't it be great if there were a set of call centre standards or a certification that would unify call centres worldwide?

The reality is that there is no call centre industry standard or global certification that can guarantee you'll have a best-practice contact centre.

Why? We typically refer to the contact centre as an 'industry', implying consensus and uniformity where it doesn’t really exist.

The reality is that each contact centre is unique in terms of the value it provides to the enterprise, unique in terms of the management team's skill and knowledge, and unique in terms of the centre’s culture.

However, there are global standards regarding ISO, and consulting businesses and industry associations have developed standards and certifications that can add value to your employees and your business.

CX Standards are also an emerging concept - a number of vendors (Consulting firms, customer technology businesses) are working on developing standards, and a number of not-for-profit associations are emerging that are forging the way in developing customer experience standards. 

Learn more about call centre standards:

• View the Australian Call Centre Quality Standards >
• Find training companies that specialise in developing contact centre managers (and Team Leaders) > 
• Learn more about ISO Standards that apply to the contact centre and customer service industry > 

Suppliers of CX & Call Centre Standards and Certifications: