Directory Listing: Nuance Communications Australia

With decades of domain and AI expertise, Nuance works with thousands of organisations globally across healthcare, financial services, telecommunications, government, and retail – to create stronger relationships and better experiences for their customers and workforce. Our solutions include:

Digital Engagement

Our digital customer engagement portfolio combines the best of automated and human-assisted engagements into one unified platform.

Voice

Our voice technologies power a range of IVR and speech-based solutions that increase customer self-service and drive operational efficiency.

Security

Our biometric security solutions allows organisations to authenticate customers – robustly, naturally, seamlessly – while improving customer satisfaction.

Powering the customer experience

Artificial Intelligence (AI)

Our AI-powered solutions recognise human speech and language, interpret the meaning of words and data and apply context and reasoning to each interaction.

Automatic Speech Recognition (ASR)

As the foundation of our automated self-service IVR and contact centre solutions, ASR enables customers to interact with systems just by using their voice.

Natural Language Understanding (NLU)

NLU delivers a more conversational, intelligent self-service experience by learning and adapting to a customer’s natural input.

Primary Office Address: Level 11, 124 Walker Street, North Sydney NSW 2060

Office Address 2: 530 Collins Street, Melbourne VIC, Australia

Nuance Omni-channel Customer Engagement

Hear What Our Customers Have to Say

Name: Stevan Caldwell

Job Title: Principal Field Marketing Manager ANZ, Field and Digital Marketing

Email Address: stevan.caldwell@nuance.com

Contact Number: 0419 284 480

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