Business Process Outsourcers (BPO for short) is the generic term used for companies that deliver services on your behalf.
This is broadly split into two functions:
Front-office Business Process Outsourcers
In the customer experience and call centre world that typically refers to using third-party outsourcing companies to handle your primary or overflow calls as well as live chat, emails, claims processing, telemarketing, sales and more. Essentially any activity where there is customer interaction involved.
Back-office Business Process Outsourcers
These are traditionally non-customer-facing activities such as payroll, human resources (HR), form processing, accounting and more. As these are a unique function and skillset please search under the category Back-Office Outsourcing to find suppliers - search Australia, Philippines or India.
Why use a BPO or outsourcer?
There are lots of reasons companies choose to engage a BPO for front-office functions including:
- Expertise
- Lower Costs
- Lower Risk
- Flexibility
- Scalability
- A better customer experience
Just scroll through the list of BPO's below providing front-office Business Process Outsourcing solutions or if you'd like some help in recommending the right BPO's for your business, call us on 03 9008 7287 or send us a message for some free help.
