Our Pacific Office Pty Ltd
(Call Centre Outsourcing - Fiji)

About Our Pacific Office Pty Ltd

At Our Pacific Office, we make it our mission not just to provide jobs.

We are here to harness the power of local talent while helping our clients succeed. You can expect nothing less than well-trained and highly qualified specialists bringing your business exceptional value through operational excellence and superior service experience.

These professionals are invested and dedicated to your business's success. Through continuous management support and human resources training, you are equipped to have the necessary tools, skills, and knowledge to get the job done well so you can focus on what matters most.

Offshore outsourcing allows you to work with your Team as an extension of your existing workforce. This enhances internal collaboration and nurturing of close-knit relationships that are essential to success. We are a unique provider of boutique-style customizable outsourcing solutions where you can start small and enjoy flexibility as you grow your team.

Our Onsite Australian Directors, permanently located in Fiji, oversee the day-to-day operations with a local Office Manager offering a solid onsite management team.

With a strong knowledge of local Fijian and Australian cultures, your business will thrive with an offshore team at Our Pacific Office.

Having experience managing insourced and outsourced teams in the Philippines and Australia, Our Pacific Office has focused on building a team with the uniqueness of Fiji in mind.

Providing an environment and culture whereby the team continues to flourish, upskill and genuinely want to succeed. Our ethos is “Happiness Equals Productivity”. We can comfortably build teams from 1 to 50 and larger if required.

As exchange rates and economies change worldwide, so makes the list of countries vying for offshore call centre and back office outsourcing work.

One of the industry’s best-keep secrets is Fiji which boasts an array of advantages:

• It’s only a few hours' flights from Australia, which means you won’t have to waste an entire day or overnight travelling to visit your team

• The time zone is just 2 hours ahead of Sydney (only 1 hour during daylight saving time)

• English is the lingua franca

• The people are renowned for friendly customer service

• Workforce attrition is extremely low

• Large qualified candidate pool available

• And the cost is at least 70% less than Australia

We know a lot to take in, and setting up an offshore team can be challenging, but we’ve done it all before and are here to help. We’ll guide you through the process from set-up and implementation to ongoing management and expansion.

Our knowledgeable staff will answer your questions, check you’ve got everything in place and help remove roadblocks when you are unsure how to go. We’re here to set you up with a successful offshore outsourcing solution that genuinely adds value to your business.

Our Pacific Office allows your business to tap into the high-value, English-speaking talent available now in Fiji to help you achieve your business goals.

While rarely seen on the front end, a company’s back-office system can impact its bottom line significantly. These services do not fall into a company’s core operation functions but must be carried out efficiently for the business to succeed.

In truth, these seemingly mundane and day-to-day tasks are no less important than core functions because they are considered the backbone processes that keep a well-oiled enterprise running smoothly.

Outsourcing your day-to-day back-office support functions is a proven strategy to help your business grow.

At Our Pacific Office, we work with you to develop tailor-made back-office outsourcing solutions suitable for your business requirements.

Our personalized service allows our clients to exercise greater flexibility with their financial resources as we support them in building teams that deliver efficient and excellent results.