ServeRetail | Call Centre Outsourcing
The ACXPA Supplier Directory is provided by the Australian Customer Experience Professionals Association (ACXPA), helping all Australian businesses to deliver improved customer experiences.
Just like ServeRetail, we've got hundreds of suppliers that can assist you across a number of different categories, subcategories and search tags making it easy for you to find suppliers that can assist you.
Learn more about similar service providers to ServeRetail below, along with information about India below.
ServeRetail
Retail-focused CX partner delivering end-to-end customer support for retail and eCommerce brands. We handle voice, email, chat, and back-office operations, covering order management, returns, and post-purchase care -helping Australian retailers scale seamlessly while improving customer satisfaction.
Phone: +1855200... Show phone number
Website: https://www.serveretail.com/
Call Centre Outsourcers in India (BPOs)
India has long been a major destination for call centre outsourcing from Australia. While alternatives like the Philippines, South Africa, New Zealand and Fiji have grown, India remains compelling for scale, technical depth and value.
Major hubs include Bengaluru, Hyderabad, Pune, Delhi NCR and Mumbai, with strong capabilities across customer service, technical support and back-office outsourcing.
Benefits of Outsourcing Call Centre Work to India
- Highly skilled talent: deep experience in technical support, help desk and complex process handling.
- Cost-effective: total delivery cost often around a third of equivalent Australian operations (role and inclusions dependent).
- 24/7 availability: round-the-clock staffing is standard practice for many Indian BPOs.
- Modern technology: widespread adoption of cloud CCaaS, QA analytics, knowledge tools and AI assist.
- Service breadth: inbound and outbound voice, email, live chat, social messaging and back-office processing.
Compare all-in costs (tech, QA, WFM, supervisors, training and shrinkage) rather than headline hourly rates. Ask for inclusions, exclusions and change fees in writing.
Typical Services Provided by India BPOs
- Customer ServiceInbound voice, email and live chat for enquiries, complaints and billing.
- Technical SupportTier-1 and assisted Tier-2 troubleshooting, diagnostics, device/app support.
- Sales & OutboundRenewals, cross-sell, lead qualification, surveys and fundraising.
- Back-OfficeData entry, claims, KYC checks, order management and case administration.
- OmnichannelSocial messaging, email queues and call-backs orchestrated on modern CCaaS.
- CX OperationsWFM, QA, coaching and analytics to drive consistency and quality.
Browse all India call centre outsourcers below
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