New Zealand Outsourcers with Remote Employees

With the advent of modern contact centre technology, it's now possible for contact centre agents to work from home using exactly the same tools as those working in a contact centre environment. 

While contact centres have been using remote call centre employees for years, the COVID-19 pandemic quickly made it a necessity.

Many contact centres were forced to close their physical contact centres, so if they were not set up to enable remote employees, your phone calls simply didn't get answered.

Those restrictions are hopefully now behind us for good.

However, many contact centre employees in New Zealand are accustomed to working from home and do not want the added expense and lost time of commuting to a physical contact centre. 

Why Engage an Outsourcer/BPO That Uses a Remote Workforce?

Using New Zealand outsourcers with remote employees (aka work-from-home, remote call centre employees) provides a number of benefits, including: 

1. Scalability & Flexibility

Because there is no commute time, BPOs in New Zealand can quickly scale up their workforce when you need them.

This makes it perfect for situations when call traffic is larger than expected due to unforeseen circumstances. Send a message out to your at-home workforce and within minutes, you'll have more resources on the phone ready to go!

2. Reduced Costs 

There are no large overheads associated with the costs of providing a work facility, maintenance, etc., which results in lower costs for you when using an at-home workforce. 

And being based in New Zealand, costs to outsource are typically around 20% cheaper than running the same services in Australia.

3. Increased Productivity

Studies have shown that contact centre agents who work from home are more productive and have less turnover than those expected to commute to work each day. This can directly relate to lower costs for you. 

4. Redundancy

Whilst you would hope we never get locked up again, unfortunately, there is always the possibility.

Having some or all contact centre outsourcers employees working remotely will ensure the phones are still answered if the worst happens and physical access to the BPO's main contact centre(s) is closed. 

And it's not just for COVID or other infectious diseases.

Having remote workforce capability in New Zealand is also useful for natural and man-made disasters such as earthquakes, that can prevent employees from accessing a physical centre and ensure customer support is not impacted. 

Search New Zealand Outsourcers with Remote Employees

Below, you can search for BPOs and contact centre outsourcers in New Zealand with remote employee capability, or you can use the filters below to search by specific countries or other outsourcing features and specialties.

Click here to search suppliers of remote employee technology for your own contact centre >